Sr. Practice Assistant

Massachusetts General Hospital; Waltham (MA); On-site; USD 26,174 - 34,440; Full time

Job summary

Massachusetts General Hospital in Waltham seeks a Sr. Practice Assistant to support front-desk operations, patient flow and OR scheduling in a fast-paced ambulatory setting.

The role requires 3–5 years of office experience, a High School Diploma, and strong MS Office skills. Shifts rotate 5:30 AM–2:00 PM and 7:30 AM–4:00 PM, Monday–Friday, with a patient-centered approach to care.

Qualifications

• High School Diploma or Equivalent required.
• 3–5 years of office experience.
• Strong MS Office skills with Outlook, Word, Excel and PowerPoint.

Responsibilities

• Performs administrative functions to support clinical service and practice operations.
• Handles patient visits scheduling, check-in, and check-out duties.
• Makes patient appointments and maintains appointment records.
• Assist callers with routine inquiries and triage matters appropriately.
• Process patient billing forms and scan documents to EPIC medical records.
• Acts as Super User for scheduling, registration and billing systems and trains others.
• May perform more complex scheduling and related tasks and handle communications.

Skills

MS Office proficiency

Communication

Time management

Attention to detail

Customer service

Education

High School Diploma or Equivalent

Tools

Outlook

Word

Excel

PowerPoint

EPIC

Job description

Sr. Practice Assistant – MGH Outpatient Surgical Center (Waltham)

Join the MGH Outpatient Surgical Center in Waltham as a Sr. Practice Assistant, a key front‑desk role supporting patients, providers, and surgical operations in a fast‑paced ambulatory surgery environment. This position is responsible for patient reception, administrative coordination, and operating room (OR) scheduling, helping to ensure efficient daily surgical workflows and an exceptional patient experience. The role offers a unique rotating schedule, with team members alternating between 5:30 AM‑2:00 PM and 7:30 AM‑4:00 PM shifts, Monday through Friday. Ideal candidates are highly organized, customer‑service focused, and thrive in a collaborative healthcare setting.

Summary

• Performs administrative functions to support smooth and efficient clinical service and practice operations.
• Performs administrative duties related to patient visits including scheduling, check‑in, check‑out duties (performs all duties of the other levels at highest proficiency level).
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and triage matters appropriately.
• Process patient billing forms and scan documents to patient medical record (EPIC).
• Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Additional responsibilities as assigned.

Hourly rates starting at $22.00

Education

High School Diploma or Equivalent required

Experience

3–5 years office experience required

Knowledge, Skills and Abilities

• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non‑routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.