Sr Office Administrator

FedEx Group; Ocala (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

FedEx Group is seeking a capable administrative professional to support a facility's daily operations in Ocala, FL. The role focuses on front-desk duties, calendar coordination, travel planning, and preparing materials for meetings and conferences, ensuring smooth office workflow.

You will handle reports, data entry, and communications, mentor colleagues as needed, and maintain filing systems while delivering responsive customer service in a fast-paced environment.

Qualifications

• High school diploma or GED is required.
• Five years of clerical support experience; two years as Office Administrator II or similar admin role.
• Proficiency with Microsoft Office and web-based apps.
• Strong customer service and communication skills.

Responsibilities

• Greet visitors, answer calls, relay messages and route inquiries.
• Coordinate travel, meetings, updates and keep calendars.
• Prepare materials for conferences, meetings and appointments.
• Assist in creating reports and presentations as needed.
• Ensure smooth daily office operations and maintain supplies/equipment.
• Maintain records and organize office filing system.
• Read memos and determine appropriate actions.
• Respond to routine correspondence and serve as a knowledge resource.
• Perform other duties as assigned.

Skills

Microsoft Office

Data entry

Customer service

Verbal & written communication

Time management

Organizational skills

Mentoring

Education

High school diploma or GED

Tools

Copier

Fax

Phone system

Job description

Provides general administrative support to a facility/department. Maintains the facility/department daily operations.

Essential Functions

• Greets visitors, answers telephone, responds to questions or requests, and conveys messages as required.
• Coordinates travel arrangements, meetings, updates and maintains calendar appointments.
• Prepares required materials for conferences, meetings, calls, and various appointments.
• Assists with creation of reports, presentations, etc., including researching, compiling, analyzing and/or developing necessary information and materials.
• Ensures the efficient daily operation of the office and department functions, including maintenance of supplies and equipment.
• Responsible for records management including organizing and maintaining office filing system.
• Organizes and maintains office filing system.
• Reads and analyzes incoming memos and determines the appropriate course of action.
• Receives and responds to routine correspondence.
• Serves as a knowledge resource to other employees.
• Performs other duties as assigned.

Minimum Education

• High school diploma or GED required.

Minimum Experience

• Five (5) years experience required in clerical support or related area; two(2) of those years as an Office Administrator II or equivalent administrative experience supporting a manager-level or district staff position.

Knowledge Skills and Abilities

• Software skills, including use of Microsoft Office software and web-based applications.
• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Ability to follow detailed instructions to complete routine procedures and/or operate standard equipment.
• Customer service skills necessary to effectively and professionally respond to requests.
• Verbal and written communication skills necessary to explain complex and/or confidential information.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
• Ability to mentor, coach and act as a knowledge resource to other employees.
• Knowledge of concepts, practices, policies and procedures related to FedEx operation.

Additional Details

Approx. Monday - Friday 10AM - 6PM

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)