Sr Mobile Expert: Elevate Customer Experience & Tech

T-Mobile; Shelby Charter Township (MI); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Paid time off

Paid holidays

Job summary

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail experience in company-owned Experience stores. You’ll work with new systems and tools, support a product roadmap, and collaborate with Customer Service and Engineering to resolve customer pain points.

You will receive curated training, ongoing development, and participate in a team-based culture that rewards experience and store results. Equal opportunity employer.

Qualifications

• High School Diploma or GED required.
• Retail experience in a high-volume environment preferred.
• Demonstrated system and tool knowledge with ability to learn new skills.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and digital tools.
• Completes ongoing training to become SME in all things T-Mobile.
• Leverages digital tools in interactions and onboarding.
• Collaborates to build a culture of sales and service.

Skills

Customer Service

Retail Sales

Team Collaboration

Problem Solving

Multi-tasking

Communication

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service while leveraging retail experience in company-owned Experience stores. You’ll work with new systems and tools, support a product roadmap, and collaborate with Customer Service and Engineering to resolve customer pain points.

You will receive curated training, ongoing development, and participate in a team-based culture that rewards experience and store results. Equal opportunity employer.