Senior Mobile Expert — Elevate In-Store Service

T-MOBILE USA, Inc.; Colorado Springs (CO); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) and stock grants

Paid time off and holidays

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. seeks a Sr Mobile Expert for our company-owned Experience stores to deliver best-in-class customer service while leveraging retail expertise, new systems, and a tailored product roadmap for these locations.

You will resolve customer issues, work with Customer Service and Engineering peers, and participate in curated training to enhance expertise and growth within a team-based culture that rewards store results and service excellence.

Qualifications

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Sr Mobile Expert for our company-owned Experience stores to deliver best-in-class customer service while leveraging retail expertise, new systems, and a tailored product roadmap for these locations.

You will resolve customer issues, work with Customer Service and Engineering peers, and participate in curated training to enhance expertise and growth within a team-based culture that rewards store results and service excellence.