Senior Mobile Expert - Customer-Driven Tech & Service

T-Mobile; Riverdale Park (MD); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Job summary

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in a company-owned Experience store. You will use new systems and tools, contribute to a product roadmap for the location, and collaborate with Customer Service and Engineering to resolve customer pain points.

You will receive curated training and ongoing development in a team-based environment where performance is rewarded with store results. This role supports growth and a strong customer experience.

Qualifications

• High School Diploma or GED required.
• Retail experience (12+ months) preferred.
• Care: Elite Expert, Account Care and Technical Care preferred.
• Excellent communication, critical thinking and customer service skills are required.

Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction using in-store systems and tools.
• Completes ongoing training to become a SME in T-Mobile products and processes.
• Leverages digital tools in interactions and onboarding.
• Collaborates to contribute to a culture of sales and service.

Skills

Communication

Critical Thinking

Customer Service

Multitasking

Product Knowledge

Sales

Task Management

Teamwork Orientation

Troubleshooting

Education

High School Diploma/GED

Retail experience (12+ months)

Care: Elite Expert, Account Care (Preferred)

Care: Elite Expert, Technical Care (Preferred)

Job description

T-Mobile is seeking a Sr Mobile Expert to deliver best-in-class customer service in a company-owned Experience store. You will use new systems and tools, contribute to a product roadmap for the location, and collaborate with Customer Service and Engineering to resolve customer pain points.

You will receive curated training and ongoing development in a team-based environment where performance is rewarded with store results. This role supports growth and a strong customer experience.