Sr Manager, Strategic Key Accounts

Ladders; United States; Remote; USD 161,000 - 183,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Tuition reimbursement

PTO and holidays

401(k) savings

ESPP

Job summary

Ladders, a leader in Pharmaceuticals & Biotech, is seeking a Sr Manager, Strategic Key Accounts to own major customer relationships and drive long-term commercial growth. The role requires strategic account leadership, cross-functional collaboration, and strong negotiation in a highly regulated life sciences environment.

Remote work from the US is available for eligible candidates. Responsibilities include developing account plans, managing portfolios, negotiating contracts, and advancing new

Qualifications

• Bachelor’s degree in Biology, Chemistry, Biochemistry, Engineering, Life Sciences, or related field.
• 8+ years in strategic account management, biz dev, or complex B2B sales, preferably in IVD.
• Proven track record with large strategic customer relationships.
• Experience negotiating and closing complex commercial opportunities.
• Understanding of product development, manufacturing, and regulatory requirements in IVD.

Responsibilities

• Develop and execute strategic account plans to strengthen relationships and growth.
• Serve as primary contact for strategic accounts across customer teams.
• Manage portfolios, monitor performance, and identify expansion opportunities.
• Lead negotiations for contracts, pricing, and service agreements.
• Identify and advance new business opportunities in the IVD market.
• Conduct quarterly business reviews and present executive updates.
• Monitor performance and address gaps or risks.

Skills

Strategic account management

Business development

Complex B2B sales

Contract negotiation

Regulatory knowledge (IVD)

Education

Bachelor’s degree in Biology, Chemistry, Biochemistry, Engineering, Life Sciences, or related field

Job description

For our client, we are seeking a Sr Manager, Strategic Key Accounts to join the team of a leader in the Pharmaceuticals & Biotech space.

This role will own strategic account management for key customers, with a focus on expanding partnerships and advancing long-term commercial growth. The position serves as the primary relationship lead across customer stakeholders while partnering closely with internal teams to align solutions, service delivery, and business objectives. It is well suited for a commercially driven leader who can manage complex relationships, negotiate confidently, and identify new opportunities in a highly regulated life sciences environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $161,420 – $183,220 annually

Responsibilities

• Develop and execute strategic account plans to strengthen customer relationships and identify growth opportunities.


• Serve as the primary contact for strategic accounts and build relationships across multiple customer teams.


• Manage existing business portfolios, monitor performance, and identify expansion opportunities.


• Lead negotiations for contracts, pricing, and service agreements.


• Identify and advance new business opportunities in the IVD market in collaboration with internal teams.


• Conduct quarterly business reviews and prepare performance updates for executive meetings.


• Monitor account performance and coordinate actions to address gaps or risks.

Qualifications

• Bachelor's degree in Biology, Chemistry, Biochemistry, Engineering, Life Sciences, or a related field; advanced degree preferred.


• 8+ years of experience in strategic account management, business development, or complex B2B sales, ideally in IVD or related industries.


• Proven track record managing large strategic customer relationships and developing long-term partnerships.


• Experience negotiating and closing complex commercial opportunities.


• Strong understanding of product development, manufacturing, and regulatory requirements in IVD or similar sectors.

Benefits

• Comprehensive national medical, dental, and vision plans with health incentive programs.


• Employee assistance and family support programs, including tuition reimbursement.


• At least 120 hours of paid time off (PTO) and 10 paid holidays annually.


• Retirement savings programs, including a competitive 401(k) plan.


• Employee Stock Purchase Plan (ESPP) allowing stock purchase at a discount.

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.