Sr. Manager, Strategic Key Accounts

Ladders; United States; Remote; USD 161,000 - 183,000; Full time

Benefits offered by this job

Health plans

Assistance programs

Paid time off

401(k) plan

ESPP

Job summary

Ladders is seeking a Sr. Manager, Strategic Key Accounts for remote US-based operation. You will lead strategic account planning, manage executive engagements, and negotiate complex contracts to grow key customer relationships in pharma/biotech IVD sectors.

You will coordinate cross-functional teams to expand business opportunities, monitor performance, and drive long-term account success with a science-driven, regulated environment.

Qualifications

• Bachelor's degree in Biology, Chemistry, Biochemistry, Engineering, Life Sciences, or related field
• 8+ years in strategic account management, business development, or complex B2B sales
• Proven track record with large strategic customer relationships and partnerships
• Experience negotiating and closing complex commercial opportunities
• Familiarity with product development, manufacturing, and regulatory requirements in IVD or related sectors

Responsibilities

• Develop and execute strategic account plans to strengthen customer relationships and drive growth
• Serve as primary contact for strategic accounts and build relationships across stakeholders
• Manage existing portfolios, monitor performance, and identify expansion opportunities
• Lead negotiations for contracts, pricing, and service agreements
• Identify and advance new business opportunities in the IVD market with internal teams
• Conduct quarterly business reviews and prepare performance updates for executives
• Monitor account performance and address gaps or risks

Skills

Strategic account management

Business development

Negotiation

Cross-functional collaboration

Education

Bachelor's degree in Biology or related field

Advanced degree preferred

Job description

For our client, we are seeking a Sr. Manager, Strategic Key Accounts to join the team of a leader in the Pharmaceuticals & Biotech space.

This role will lead strategic account planning and growth efforts across key customer relationships in a highly regulated, science-driven environment. You will serve as a central partner to internal commercial and cross-functional teams while helping expand existing business and identify new opportunities. The position also involves executive-level engagement, contract negotiation, and ongoing performance management to support long-term account success.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $161,420 – $183,220 annually

Responsibilities

• Develop and execute strategic account plans to strengthen customer relationships and drive growth
• Serve as the primary point of contact for strategic accounts and build relationships across customer stakeholders
• Manage existing business portfolios, monitor performance, and identify expansion opportunities
• Lead negotiations for contracts, pricing, and service agreements
• Identify and advance new business opportunities in the IVD market in partnership with internal teams
• Conduct quarterly business reviews and prepare performance updates for executive meetings
• Monitor account performance and coordinate actions to address gaps or risks

Qualifications

• Bachelor's degree in Biology, Chemistry, Biochemistry, Engineering, Life Sciences, or a related field; advanced degree preferred
• 8+ years of experience in strategic account management, business development, or complex B2B sales, ideally in IVD or related industries
• Proven track record managing large strategic customer relationships and developing partnerships
• Experience negotiating and closing complex commercial opportunities
• Familiarity with product development, manufacturing, and regulatory requirements in IVD or similar sectors

Benefits

• Choice of national medical, dental, and vision plans with health incentive programs
• Employee assistance and family support programs, including tuition reimbursement
• At least 120 hours of paid time off (PTO) and 10 paid holidays annually
• Retirement savings programs, including a competitive 401(k) plan
• Employee Stock Purchase Plan (ESPP) allowing stock purchase at a discount

Our client is an equal opportunity employer.