Sr. Field Service Technician

ABB Inc.; Fargo (ND); Remote; USD 49,000 - 92,000; Full time

Job summary

ABB Inc. is seeking a Sr. Field Service Technician to provide quality service and support for critical power systems. This role involves working closely with customers to improve operations and ensuring effective communication of service timelines. Candidates should have an Associates Degree and significant experience in field service roles, particularly with critical power equipment.

Qualifications

• Five years of experience in servicing critical power equipment.
• Broad experience in Field Service focusing on Critical Power Systems.
• Experience with Medium Voltage power conditioning and distribution equipment is a plus.

Responsibilities

• Execute service work as per work instructions and ABB guidelines.
• Identify opportunities to improve operations and eliminate pain points.
• Prepare material lists and ensure quality of materials for service activities.

Skills

Customer Service

Technical Analysis

Communication

Education

Associates Degree or Technical School training

Job description

Sr. Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration—combined with a focus on diversity, inclusion, and equal opportunities—are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

Position Reporting To

Service Team Leader

Your Role and Responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service, planning and executing service work according to customer orders and expectations. You will showcase your expertise by ensuring customer retention through effective communication of service work timelines and expectations.

The work model for this role is remote. This position contributes to the Electrification Smart Power division in Northern Virginia. Your main responsibilities include:

1. Working with the customer on-site to identify opportunities to improve operations and eliminate pain points.
2. Performing field service tasks, identifying technical issues, and conducting analysis via remote or on-site activities within your certified service categories and products.
3. Preparing material lists needed for service activities and ensuring all materials, parts, and equipment are available and of appropriate quality.
4. Acting as a trainer when needed for field service associates and customers.

Qualifications

• Associates Degree or Technical School training
• Five years of experience in servicing critical power equipment or an equivalent combination of education and professional experience.
• Broad experience in Field Service or related roles focusing on Critical Power Systems (Uninterruptible Power Supplies, Power Distribution, Static Switch Batteries, and Power Conditioning Systems).
• Experience with Medium Voltage power conditioning and distribution equipment is a plus.
• Must have work authorization to work for ABB in the US.

About Us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Our technical teams work closely with industry partners to deliver advanced solutions supporting growth, energy transition, and sustainability. Our portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Our Power Protection unit supports the world's largest data centers with energy-efficient UPS solutions. The ABB Ability Energy Manager platform helps organizations save energy and reduce CO2 emissions.

We value diversity and encourage applicants from all backgrounds to apply. Visit www.abb.com to learn more about our solutions and impact worldwide. We look forward to your application.

EEO and Accommodation Notice

ABB is an Equal Employment Opportunity and Affirmative Action employer. We consider all qualified applicants without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave, or protected veteran status. For more information, visit the EEOC website or contact our HR team for accommodations. Resumes and applications are accepted through our online platform. The position offers a salary range of $49,400 to $91,600 annually. For more details, visit myBenefitsABB.com.