Sr. Field Service Technician

ABB Inc.; Aberdeen (SD); Remote; USD 49,000 - 92,000; Full time

Job summary

ABB Inc. is seeking a Sr. Field Service Technician to deliver quality service in the Electrification Smart Power division. The role involves executing service tasks, improving customer operations, and training associates, requiring a technical degree and significant experience in critical power systems.

Qualifications

• 5 years of experience in servicing critical power equipment.
• Broad experience in Field Service focusing on Critical Power Systems.
• Experience with Medium Voltage power conditioning and distribution equipment is a plus.

Responsibilities

• Execute service work per customer orders and expectations.
• Identify opportunities to improve operations and eliminate pain points.
• Prepare material lists and ensure availability and quality.

Skills

Customer service

Technical analysis

Communication

Education

Associates Degree or Technical School training

Job description

Sr. Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Position Overview:

This position reports to the Service Team Leader.

Your Role and Responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service, planning and executing service work as per customer orders and expectations. You will showcase your expertise by ensuring customer retention through effective communication of service work timelines and expectations.

The work model for this role is remote and contributes to the Electrification Smart Power division in Northern Virginia.

You will be mainly accountable for:

1. Working with the customer (on-site) to identify opportunities to improve operations and eliminate pain points.
2. Performing field service tasks, identifying technical issues, and conducting analysis through remote or on-site activities for service categories and products for which you are certified.
3. Preparing material lists needed for service activities and ensuring availability and quality of all materials, parts, and equipment.
4. Acting as a trainer when needed for field service associates and customers.

Qualifications for the Role

• Associates Degree or Technical School training.
• 5 years of experience in servicing critical power equipment, or an equivalent combination of education and professional experience.
• Broad experience in Field Service or related roles focusing on Critical Power Systems (Uninterruptible Power Supplies, Power Distribution, Static Switch Battery, and Power Conditioning Systems).
• Experience with Medium Voltage power conditioning and distribution equipment is a plus.
• Must have work authorization to work for ABB in the US.

More About Us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Our technical teams work closely with industry partners to deliver advanced solutions supporting growth, energy transition, and sustainability. Our portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices. Our Power Protection unit supports large data centers with energy-efficient UPS solutions. The ABB Ability Energy Manager offers a scalable platform to help organizations save energy and reduce CO2 emissions.

We value diversity and encourage applicants from all backgrounds to apply. Learn more about our impact at www.abb.com. We look forward to your application and invite you to explore our website for more information.

Equal Opportunity Employment

ABB is an EEO and Affirmative Action employer promoting diversity. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status. For more information on your EEO rights, visit EEOC and DOL.

Applicants may request to review the Affirmative Action Plan at ABB facilities by contacting HR at 1-888-694-7762. Reasonable accommodations are available for applicants with disabilities—contact us at the same number or via email at [e-mail]. Resumes and applications are accepted through the normal application process.

Salary range: $49,400 - $91,600 annually. For more details, visit myBenefitsABB.com.