Sr. Field Service Technician

ABB Inc.; Bismarck (ND); Remote; USD 49,000 - 92,000; Full time

Job summary

ABB Inc. is seeking a Sr. Field Service Technician to deliver quality customer service and execute service work in line with ABB's quality and safety guidelines. This role requires strong technical expertise in critical power systems and excellent communication skills to ensure customer satisfaction and retention. The position offers a competitive salary range and the opportunity to work remotely while contributing to the Electrification Smart Power division.

Qualifications

• 5 years experience in servicing critical power equipment.
• Broad experience in Field Service or related roles focusing on Critical Power Systems.
• Experience with Medium Voltage power conditioning and distribution equipment is a plus.

Responsibilities

• Execute service work as per work instructions and ABB quality guidelines.
• Identify opportunities to improve operations and eliminate pain points.
• Act as a trainer for field service associates and customers.

Skills

Customer Service

Technical Analysis

Communication

Education

Associates Degree or Technical School training

Job description

Sr. Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

This position reports to:

Service Team Leader

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service, planning and executing service work as per customer order and expectations. You will also demonstrate your expertise by ensuring customer retention through effective communication of service work timelines and expectations.

The work model for this role is remote. This position contributes to the Electrification Smart Power division in Northern Virginia.

You will be mainly accountable for:

1. Working with the customer (on-site) to identify opportunities to improve operations and eliminate pain points.
2. Performing field service tasks, identifying technical issues, and conducting analysis through remote or on-site activities in service categories and products for which you are certified.
3. Preparing material lists needed for service activities and ensuring all materials, parts, and equipment are available and of appropriate quality.
4. Acting as a trainer when needed for field service associates and customers.

Qualifications for the role

• Associates Degree or Technical School training
• 5 years experience in servicing critical power equipment, or an equivalent combination of education and professional experience.
• Broad experience in Field Service or related roles focusing on Critical Power Systems (Uninterruptible Power Supplies, Power Distribution, Static Switch Batteries, Power Conditioning Systems).
• Experience with Medium Voltage power conditioning and distribution equipment is a plus.
• Must have work authorization to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Our technical teams collaborate with industry partners to deliver advanced solutions supporting growth, energy transition, and sustainability. Our portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Our Power Protection unit supports large data center companies with energy-efficient UPS solutions. The ABB Ability Energy Manager platform helps organizations save energy and reduce CO2 emissions.

We value diversity and invite you to apply for your next career step with ABB. Visit www.abb.com to learn more about our global impact. #MyABBStory

We look forward to your application. For more about ABB, visit www.abb.com.

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an EEO and Affirmative Action Employer encouraging diversity. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave, or protected veterans status. For more information on your rights, visit:

• EEOC Rights
• DOL Pay Transparency

Applicants may request to review our Affirmative Action Plan by contacting an ABB HR Representative at 1-888-694-7762. Reasonable accommodations are available for individuals with disabilities. Contact us at [e-mail]. Resumes and applications are not accepted via email or phone for submissions.

Base salary ranges from $49,400 to $91,600 annually, depending on qualifications and experience. For more benefits, visit myBenefitsABB.com.