Sr. Field Service Technician

ABB Schweiz AG; Aberdeen (SD); Remote; USD 49,000 - 92,000; Full time

Job summary

ABB Schweiz AG is seeking a Sr. Field Service Technician to join their team. In this role, you will execute service tasks, maintain customer relationships, and provide technical expertise in critical power systems. The position offers the opportunity to work remotely while contributing to ABB's Electrification Smart Power division.

Qualifications

• 5 years of experience servicing critical power equipment.
• Broad experience in Field Service focusing on Critical Power Systems.
• Experience with Medium Voltage power conditioning is a plus.

Responsibilities

• Execute service work according to ABB quality and safety guidelines.
• Perform field service tasks, diagnosing technical issues.
• Act as a trainer for field service associates and customers.

Skills

Field Service Experience

Customer Service

Technical Diagnosis

Education

Associates Degree or Technical School training

Job description

Sr. Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values—care, courage, curiosity, and collaboration—are key drivers in our aim to empower everyone to create sustainable solutions. Join us and write the next chapter of your ABB story.

This position reports to

Service Team Leader

Your role and responsibilities

In this role, you will execute service work according to work instructions, ABB quality, and safety guidelines. You will deliver quality customer service by planning and executing service tasks aligned with customer orders and expectations. You will demonstrate your expertise by maintaining customer retention through effective communication of service timelines and expectations. The work model for this role is remote, contributing to the Electrification Smart Power division in Northern Virginia. Your main responsibilities include:

1. Working on-site with customers to identify opportunities for operational improvements and pain point elimination.
2. Performing field service tasks, diagnosing technical issues, and analyzing problems through remote or on-site activities within your certified service categories and products.
3. Preparing material lists for service activities and ensuring all materials, parts, and equipment are available and of suitable quality.
4. Acting as a trainer for field service associates and customers when needed.

Qualifications for the role

• Associates Degree or Technical School training
• At least 5 years of experience servicing critical power equipment, or an equivalent combination of education and professional experience.
• Broad experience in Field Service or related roles focusing on Critical Power Systems, including Uninterruptible Power Supplies, Power Distribution, Static Switch Batteries, and Power Conditioning Systems.
• Experience with Medium Voltage power conditioning and distribution equipment is a plus.
• Must have work authorization to work for ABB in the US.

More about us

ABB Smart Power offers energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Our technical teams collaborate with industry partners to deliver advanced solutions supporting growth, energy transition, and sustainability. Our portfolio includes industrial circuit breakers, low-voltage systems, motor starters, and safety devices. Our Power Protection unit supports large data centers with energy-efficient UPS solutions. The ABB Ability Energy Manager platform helps organizations save energy and reduce CO2 emissions. We value diversity and encourage applications from all backgrounds. Learn more at www.abb.com. Apply today for your next career step with ABB. We look forward to your application.

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We consider all qualified applicants without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status. For more information, visit the EEOC and DOL websites. Applicants may request to review the Affirmative Action Plan of a specific ABB facility. Reasonable accommodations are available for qualified individuals with disabilities. Contact ABB HR at 1-888-694-7762 or [e-mail] for assistance. The expected salary range for this position is $49,400 to $91,600 annually. For more details, visit ABB Benefits.