Desktop Support Technician

My3tech; Richmond (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

My3tech in Richmond, VA is seeking a Senior Desktop Support Technician for on-site work. The role emphasizes hardware, software, drivers, and BIOS with strong customer service and problem-solving focus.

Responsibilities include incident response, on-site troubleshooting, and contributing to training improvements. This full-time, on-site position requires at least four years of relevant experience.

Qualifications

• 4+ years of hardware/software support experience.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to obtain customer feedback to improve training.
• Experience running reports and analyzing common issues.
• Willingness to learn new technologies.

Responsibilities

• Resolve desktop hardware and software incidents on-site.
• Troubleshoot drivers and BIOS-related issues.
• Communicate effectively with customers and teammates to ensure satisfaction.
• Document issues and resolutions for knowledge base and training.
• Identify trends from reports to improve support processes.

Job description

***Sr Desktop Support Tech. Both Web/Virtual and IN PERSON Interviews will be conducted.

***100% ON SITE from Day One

Strong working knowledge of computer systems, hardware, and software, including drivers and bios. - Required 4 Years

Excellent problem-solving, analytical, and team-working skills. - Required 4 Years

Excellent communication and interpersonal skills. - Required 4 Years

Demonstrated ability to obtain feedback from customers to improve training methods. - Required 4 Years

Running reports and analyzing common complaints and problems. - Required 4 Years

An openness to learning new technologies. - Required 4 Years