Sr Desktop Support Analyst

IDR, Inc.; Raleigh (NC); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Full Benefits

Competitive compensation package

Job summary

IDR, Inc. in Raleigh, NC is seeking a Sr Desktop Support Analyst to own end-user IT issues from start to finish, triaging incidents and service desk tickets, and resolving hardware, software, and network problems while keeping customers updated until closure.

The role is hands-on and customer-facing, with leadership duties: mentoring teammates and leading small projects. Opportunity to join an organization investing in bleeding edge technology and to contribute to problem-solving by spotting

Qualifications

• Experience imaging and deploying PCs, including data migration.
• Proficient troubleshooting of hardware, software, printers, scanners, and network devices.
• Experience with Active Directory and account administration (AD, email, Citrix).
• Strong networking basics (TCP/IP, DHCP) at the user level.

Responsibilities

• Own end-user IT issues from start to finish; triage and prioritize incidents and service desk tickets.
• Resolve hardware, software, and network problems and keep customers updated until issue is closed.
• Provide hands-on, customer-facing support and leadership: mentor teammates and lead small projects.
• Identify recurring issues and drive fixes to prevent future incidents.

Skills

Desktop imaging and deployment

Hardware/software troubleshooting

Active Directory and account admin

Networking fundamentals

Tools

Citrix

Job description

IDR is seeking a Sr Desktop Support Analystto join one of our top clients in Raleigh, NCas a long term opportunity.If you are looking for an opportunity to join anorganization who has invested in bleeding edge technology -
At this time, we are only able to consider candidates who can be employed directly on a W-2 basis. C2C, 1099, and third-party vendor arrangements are not available for this position.

Position Overview for the Sr Desktop Support Analyst:

• This person owns end-user IT issues from start to finish. They triage and prioritize incidents and service desk tickets, resolve hardware, software, and network problems, and keep customers updated until the issue is closed. The role is hands-on and customer-facing. It also carries leadership duties: mentoring teammates, leading small projects, and spotting recurring problems so they can be fixed for good.

Required Skills for the Sr Desktop Support Analyst:

• Desktop imaging and deployment, including PC refresh and user data/profile migration
• Advanced hardware, software, and peripheral troubleshooting (printers, scanners, network devices)
• Active Directory and account administration (AD, email, Citrix)
• Networking fundamentals (TCP/IP, DHCP) to diagnose problems at the user level

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization