Desktop Support Specialist

DataStaff, Inc.; Raleigh (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Corp-to-corp

W2 option

Medical, dental, vision

401k after 6 months

Paid vacation

Job summary

DataStaff, Inc. seeks a Desktop Support Specialist for a long-term contract onsite in Raleigh, NC. The role supports a high volume of service desk requests, hardware installs, and customer software support, with travel as needed.

The candidate will install, image, and configure computers and printers, migrate data, and collaborate with IT teams to resolve complex issues and ensure customer satisfaction.

Qualifications

• 7+ years in desktop support or field support.
• Experience imaging and deploying computers and software.
• Experience installing local and network printers and peripherals.
• Experience migrating user profiles and data.
• Proficient in documenting processes and procedures.
• Working knowledge of ServiceNow call tracking system.

Responsibilities

• Promote positive customer relationships and mentor others.
• Owns customer problems and resolves incidents with urgency.
• Communicate progress status to customers and team.
• Provide updates to Support Specialists and Service Desk.
• Serve as a technical resource and troubleshoot complex problems.
• Coordinate with IT teams on application and network issues.

Skills

Windows environments

Hardware repair imaging

Printer setup/config

Data migration

Documentation

ServiceNow

Tools

ServiceNow

Active Directory

Citrix

Job description

DataStaff, Inc. is seeking a Desktop Support Specialist for a long-term contract opportunity with one of our direct clients in Raleigh, NC.

*This position is onsite

*Travel may be required

Job Description:

Our client is seeking a Desktop Support Specialist to assist Client Services Operations in supporting the high number of Service Desk requests, hardware installations, and customer software support in Raleigh, NC

Responsibilities:

• Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
• Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
• Communicates status of progress to the customer.
• Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.
• Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems.
• Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
• Installs and images new computers and loads appropriate software for customers.
• Deploys new business applications as needed.
• Installs local and network printers and other peripherals and configures them.
• Responsible for user data and migration of profiles as computers are replaced.
• Stays abreast of current technology in a changing environment.
• Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
• Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
• Works with Data Center Operations on user file server data storage, network reservations, data restores, and various account creations and modifications (AD, email, NCID, CITRIX, etc.).
• Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
• Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.

Project Management –

• Lead projects that require directing the work of others with some latitude on actions or decisions.
• Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
• Provides status on project work to management.
• Develop and maintain appropriate documentation for all responsible areas -creating and maintaining all documentation of processes and procedures for all areas of this position
• This documentation is to be used by team members for operational standards of daily work.
• This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
• All documentation should be reviewed annually.

System Security -

• It is the responsibility of all Technical Services Staff to be aware security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
• Implementing and maintaining the requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

Required Skills:

• 7 Years - Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
• 7 Years - Installing and imaging new computers and loading of appropriate software for customers.
• 7 Years - Installing local and network printers and other peripherals and configuring the same.
• 7 Years - Migrating data and user profiles.
• 7 Years - Documenting processes and procedures related to technical field support activities.
• 7 Years - Demonstrates knowledge and working experience with ServiceNow call tracking system.

This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.