Desktop Support Specialist – Expert Level

GN Resources Inc.; New Jersey; On-site; USD 55,000 - 83,000; Full time

Job summary

GN Resources Inc. is seeking an experienced Desktop Support Specialist (Expert Level) for a 12-month contract to be based on site in Raleigh, NC.

The role requires 7+ years in hands-on desktop support, imaging, deployments, and strong ServiceNow ticketing experience. You will provide advanced desktop, hardware, software, and networking support, manage incidents and requests in ServiceNow, assist with AD, Citrix, email, printers, and user data migrations while ensuring security policies and

Qualifications

• 7+ years of hands-on desktop support experience.
• Experience with desktop imaging, hardware/software installations, and deployments.
• Experience with ServiceNow ticketing is required.
• Ability to work onsite and travel as needed.

Responsibilities

• Provide advanced desktop, hardware, software, mobile device, and peripheral support.
• Install, configure, image, and deploy computers and software.
• Install and troubleshoot local/network printers and scanners.
• Migrate and protect user data and profiles during computer replacements.
• Manage incidents, service requests, and technical issues using ServiceNow.
• Support Active Directory, email, Citrix, and user account administration.
• Troubleshoot networking and connectivity issues.
• Collaborate with application, infrastructure, and network teams.
• Maintain technical documentation and SOPs.
• Follow IT security policies and provide customer service.
• Assist with technical projects and mentor team members.

Skills

Troubleshooting

Communication

Customer service

Onsite support

Tools

ServiceNow

Active Directory

Citrix

Email systems

Job description

Job ID: 814466

Work Arrangement: 100% Onsite – No Remote/Hybrid

Job Type: 12-Month Contract

Duration: November 2, 2026 – October 29, 2027

Pay Rate: $50/hour W-2

Interview: Webcam or In-Person

Travel: Required

Job Description

We are seeking an experienced Desktop Support Specialist (Expert Level) with 7+ years of hands-on technical support experience for a 12-month contract opportunity in Raleigh, NC.

The ideal candidate will have strong experience in desktop troubleshooting, computer imaging, hardware/software installation, ServiceNow ticketing, network printers, and user profile migration.

This position requires 100% onsite work and travel as needed.

Key Responsibilities

• Provide advanced desktop, hardware, software, mobile device, and peripheral support.
• Install, configure, image, and deploy computers and software.
• Install and troubleshoot local/network printers and scanners.
• Migrate and protect user data and profiles during computer replacements.
• Manage incidents, service requests, and technical issues using ServiceNow.
• Support Active Directory, email, Citrix, and user account administration.
• Troubleshoot networking and connectivity issues.
• Collaborate with application, infrastructure, and network support teams.
• Maintain technical documentation and standard operating procedures.
• Follow IT security policies and provide excellent customer service.
• Assist with technical projects and mentor team members.

Required Qualifications

• 7+ years: Computer hardware, mobile devices, software, peripherals, and networking.
• 7+ years: Computer installation, imaging, configuration, and software deployment.
• 7+ years: Local/network printer and peripheral installation.
• 7+ years: User data and profile migration.
• 7+ years: Technical support process and procedure documentation.
• 7+ years: Hands-on ServiceNow ticketing/call tracking experience.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work onsite in Raleigh, NC and travel as required.