Desktop Support Specialist

DataStaff, Inc.; Sanford (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

DataStaff, Inc. is seeking a Desktop Support Specialist for a long-term contract onsite in Sanford, NC. The role requires 7+ years handling desktop hardware, software, printers, and data migration, with hands-on imaging and deployment experience.

You will mentor peers, manage incidents and collaborate with IT teams to resolve complex problems. The position emphasizes strong documentation, proactive communication with customers, and adherence to security and process standards within a dynamic IT

Qualifications

• 7+ years of hands-on experience with desktop hardware and software, peripherals, and networking basics.
• Experience imaging and deploying new machines with the correct software load.
• Proficient with local and network printers and related peripherals.
• Proven ability to migrate user data and profiles during device replacement or refresh.
• Ability to document procedures, processes, and IT support workflows clearly.
• Knowledgeable with ServiceNow ticketing and incident management system.

Responsibilities

• Evaluate IT tickets to prioritize incidents based on impact and urgency.
• Mentor teammates to improve client satisfaction and service quality.
• Own customer problems and resolve incidents with urgency and accountability.
• Communicate ticket progress and resolutions to customers.
• Provide updates to teammates in Service Desk using the tracking system.
• Leverage technical knowledge to resolve complex hardware and software issues.

Skills

Hardware & Software

Imaging & Deployment

Printers & Peripherals

Data migration

Documentation

ServiceNow

Job description

DataStaff, Inc. is seeking a Desktop Support Specialist for a long-term contract opportunity with one of our direct clients in Sanford, NC

*This position is onsite

Responsibilities

• Uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
• Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
• Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
• Communicates the status of progress to the customer.
• Provides updates on work progress to Customer Support Specialists and the Service Desk using the call tracking system.
• Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems.
• Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
• Installs and images new computers and loads appropriate software for customers.
• Deploys new business applications as needed.
• Installs local and network printers and other peripherals and configures the same.
• Responsible for user data and migration of profiles as computers are replaced.
• Stays abreast of current technology in a changing environment.
• Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
• Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
• Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).
• Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
• Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.

Project Management –

• Leads projects that require directing the work of others with some latitude on actions or decisions.
• Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
• Provides status on project work to management.

Develop and maintain appropriate documentation for all responsible areas -

• Creating and maintaining all documentation of processes and procedures for all areas of this position
• This documentation is to be used by team members for operational standards of daily work.
• This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
• All documentation should be reviewed annually.

System Security -

• It is the responsibility of all Technical Services Staff to be aware of security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
• Implementing and maintaining the requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

Required Skills

• 7 Years - Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
• 7 Years - Installing and imaging new computers and loading of appropriate software for customers.
• 7 Years - Installing local and network printers and other peripherals and configuring the same.
• 7 Years - Migrating data and user profiles.
• 7 Years - Documenting processes and procedures related to technical field support activities.
• 7 Years - Demonstrates knowledge and working experience with ServiceNow call tracking system.

This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.