Desktop Support Specialist

DataStaff, Inc.; Rocky Mount (NC); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Corp-to-corp available

W2 with benefits

401k after 6 months

Job summary

DataStaff, Inc. is seeking a Desktop Support Specialist for a long-term contract in Rocky Mount, NC. The onsite role supports a high volume of Service Desk requests, including hardware installations, software support, and user data migrations.

The candidate will serve as a technical resource across IT teams, install and image computers, configure printers, and deploy business applications while maintaining up-to-date documentation and best practices.

Qualifications

• 7 years of experience in hardware, software, peripherals, and networking.
• 7 years installing and imaging computers and loading software.
• 7 years configuring local and network printers and peripherals.
• 7 years migrating data and user profiles.
• 7 years documenting technical support processes.
• 7 years using ServiceNow for ticket tracking.

Responsibilities

• Proactively build strong customer relationships and mentor others.
• Own customer problems and resolve incidents with urgency.
• Communicate progress to customers and teams.
• Provide updates to Support Specialists and Service Desk.
• Serve as a technical resource for complex problems.
• Collaborate with IT teams to resolve application and network issues.
• Install and image computers, load software, and deploy apps.
• Manage printers and peripherals; assist with data migrations.
• Stay current with technology trends and document procedures.

Job description

DataStaff, Inc is in need of a Desktop Support Specialist for a long-term contract opportunity with one of our direct clients located in Rocky Mount, NC.

*This position is onsite.

Job Description:

Our client is seeking a Desktop Support Specialist to assist Client Services Operations in supporting the high number of Service Desk requests, hardware installations, and customer software support in Rocky Mount, NC.

Responsibilities

• Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
• Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
• Communicates status of progress to the customer.
• Provides updates on work progress to Customer Support Specialists and the Service Desk using the call tracking system.
• Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems.
• Skilled in different types of computer hardware, software, peripherals, and components, networking protocols and communications.
• Installs and images new computers and loads appropriate software for customers.
• Deploys new business applications as needed.
• Installs local and network printers and other peripherals and configures them.
• Responsible for user data and migration of profiles as computers are replaced.
• Stays abreast of current technology in a changing environment.
• Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
• Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
• Works with Data Center Operations on user file server data storage, network reservations, data restores, and various account creations and modifications (AD, email, NCID, CITRIX, etc.).
• Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
• Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.

Project Management -

• Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
• Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
• Provides status on project work to management.
• Develop and maintain appropriate documentation for all responsible areas
• Creates and maintains all documentation of processes and procedures for all areas this position is responsible for.
• This documentation is to be used by team members for operational standards of daily work.
• This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
• All documentation should be reviewed annually.

System Security -

• It is the responsibility of all Technical Services Staff to be aware of ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
• Implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or use in a manner inconsistent with covered IT Security Policies and standards.

Required Skills:

• 7 Years - Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
• 7 Years - Installing and imaging new computers and loading of appropriate software for customers.
• 7 Years - Installing local and network printers and other peripherals and configuring the same.
• 7 Years - Migrating data and user profiles.
• 7 Years - Documenting processes and procedures related to technical field support activities.
• 7 Years - Demonstrates knowledge and working experience with ServiceNow call tracking system.

Benefits:

• This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package.
• DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave.
• As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.