IT Desktop Support Technician

Experis Technology Group; Charlotte (NC); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

No travel required

Job summary

IT Desktop Support Technician in Charlotte, NC supports end-users in a high-touch, executive-level setting within a professional banking environment. You will manage hardware/software issues, reimage PCs, and document events using ServiceNow, ensuring quick restoration of work flows.

The role requires 3-5 years of relevant experience with MS Office, Windows OS, VDI, patching, encryption, and antivirus, plus strong customer service and independent work habits in a fast-paced environment.

Qualifications

• 3-5 years of software/hardware support in a professional environment, incl. server and Cisco knowledge.
• Proficiency with MS Office apps (Teams, Outlook) and Windows OS.
• Experience administering Virtual/Desktop/Laptop management and infrastructure apps (VDI, patching, encryption, antivirus).

Responsibilities

• Provide end-user support by configuring, installing, and testing hardware components.
• Manage hardware and software service issues for end-users to prevent escalation using ServiceNow.
• Perform PC reimaging, backup and restore user data, and complete device setup to get users back to work quickly.
• Install and validate correct software versions on devices, confirming functionality and resolving issues through structured troubleshooting.
• Document service events accurately in work orders and ticketing systems, including cross-divisional troubleshooting updates.

Skills

Hardware troubleshooting

Software support

MS Office/Teams

ServiceNow

VDI management

Cisco technologies

Windows OS

Customer service

Job description

Our client, a professional banking environment, is seeking an IT Desktop Support Technician to join their team. As an IT Desktop Support Technician, you will be part of the IT organization supporting end-users in a high-touch, executive-level setting. The ideal candidate will have strong customer communication, a disciplined approach to troubleshooting, and the drive to deliver reliable desktop support that keeps critical work moving.

Job Title

IT Desktop Support Technician

Location

Charlotte, NC

Pay Range

$30- $36/hour on W2

What's the Job?

• Provide end-user support by configuring, installing, and testing hardware components, including hardware deployment replacements.
• Manage hardware and software service-related issues for end-users to prevent escalation, using the ServiceNow ticketing system.
• Perform PC reimaging, backup and restore user data, and complete device setup to ensure users can get back to work quickly.
• Install and validate correct software versions on devices, confirming functionality and resolving issues through structured troubleshooting.
• Document service events accurately in work orders and ticketing systems, including cross-divisional troubleshooting updates.

What's Needed?

• 3-5 years of experience providing software/hardware support in a professional environment, including server and Cisco technology knowledge.
• Proficiency troubleshooting and supporting MS Office applications, including MS Teams, Outlook, and Windows OS.
• Experience assisting with administration of Virtual/Desktop/Laptop management and infrastructure applications, including VDI, patch management, encryption technologies, and anti-virus.
• Experience using ServiceNow ticketing (or similar ticketing systems) for incident/request management.
• Knowledge of two-factor authentication, strong customer service skills, and the ability to work independently in a fast-paced, high-profile environment.

What's in it for me?

• Work in a professional banking setting with a high-touch, executive-level user community.
• Use modern support workflows through ServiceNow to manage incidents and requests end-to-end.
• Build strong hands-on desktop support skills across hardware deployment, reimaging, and software validation.
• Contribute to reliable operations by backing up, restoring, and securing user data.
• Support a Charlotte, NC location with no travel required.