Technical Support Analyst

IDR, Inc.; Colorado; Remote; USD 90,000 - 120,000; Full time

Job summary

IDR, Inc. is seeking a long-term contract Technical Support Analyst for a remote opportunity with up to 20% travel on the East/West Coast. The role emphasizes strong communication with healthcare staff and executives while managing IT issues efficiently.

Key duties include documenting and responding to hardware, software, and network requests; collaborating with support teams; and troubleshooting Windows, Office 365, Active Directory, and hardware in a healthcare setting.

Qualifications

• 4+ years of applicable IT experience in a large enterprise environment.
• Strong understanding of Windows OS, Active Directory, Microsoft Office 365, and networking fundamentals.
• Experience troubleshooting hardware, printers, and cloud environments such as Azure and VMware.
• Excellent communication skills with the ability to instruct non-technical users.

Responsibilities

• Document and respond to customer requests and technical issues related to hardware, software, and network systems.
• Collaborate with support teams to resolve technical problems in a timely manner, ensuring high-quality service.
• Support users in a healthcare environment, including troubleshooting Windows, Office 365, Active Directory, and hardware.
• Communicate technical information effectively to non-technical staff, including clinical personnel.
• Ability to work independently, prioritize tasks, and support multiple facilities with travel up to 20% as needed.

Skills

Windows OS

Active Directory

Office 365

Networking fundamentals

Troubleshooting hardware

Communication

Tools

Azure

VMware

Job description

IDR is seeking a long term contract,Technical Support Analystto join one of our top clients for a remote opportunity (10-20% travel on East / West Coast). The position requires a professional who can manage tech issues efficiently while maintaining excellent communication with healthcare staff and executives.

Position Overview for the Technical Support Analyst:

• Document and respond to customer requests and technical issues related to hardware, software, and network systems.
• Collaborate with support teams to resolve technical problems in a timely manner, ensuring high-quality service.
• Support users in a healthcare environment, including troubleshooting Windows, Office 365, Active Directory, and hardware.
• Communicate technical information effectively to non-technical staff, including clinical personnel.
• Ability to work independently, prioritize tasks, and support multiple facilities with travel up to 20% as needed.

Requirements for the Technical Support Analyst:

• 4+ years of applicable IT experience in a large enterprise environment.
• Strong understanding of Windows OS, Active Directory, Microsoft Office 365, and networking fundamentals.
• Experience troubleshooting hardware, printers, and cloud environments such as Azure and VMware.
• Excellent communication skills with the ability to instruct non-technical users.
• Valid driver’s license and reliable transportation, with the ability to travel as required.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.