Sr Customer Training Specialist

EBSCO Information Services; Salem (OR); Remote; USD 72,000 - 105,000; Full time

Job summary

An established industry player is seeking a dynamic Training Specialist to enhance customer education for its innovative products and services. This remote role involves developing engaging video content and delivering live training sessions tailored to various market segments, including medical and corporate sectors. With a focus on customer satisfaction and product optimization, the ideal candidate will bring extensive training experience and a strong understanding of EBSCO's offerings. Join a collaborative team that values flexibility and work-life balance, and make a meaningful impact on users' research experiences.

Benefits

Medical, Dental, Vision Insurance

Life and Disability Insurance

Flexible Spending Accounts

Retirement Savings Plan

Holidays and Paid Time Off (PTO)

Qualifications

• 5+ years of training delivery experience.
• 2+ years of library and medical industry experience.
• Experience developing eLearning video content.

Responsibilities

• Conduct live online and onsite product training for customers.
• Develop branded educational videos and guided learning paths.
• Track and report on all customer activities.

Skills

Training Delivery

Customer Education

EBSCO Products Knowledge

Video Content Development

Advanced Search Strategies

Technical Acumen

Education

Master of Library and Information Science (MLIS or MLS)

Equivalent Advanced Degree

Tools

Camtasia

Zoom

Microsoft Teams

Job description

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

As a Training Specialist your primary responsibility is developing and delivering customer education and optimization opportunities for EBSCO products, services, and enhancements targeted to the medical and corporate markets, but may include other market segments. This includes the creation and maintenance of customer-facing video content, as well as delivery of live, online training for customers. The Training Specialist must be able to travel up to 25% of the time, must be an expert in EBSCO products and services, and must remain abreast of product changes in order to share updates with customers.

This remote position is U.S.-based only (excluding U.S. territories)

What You'll Do

Arrange, research, customize and conduct live (synchronous), online and onsite product training for customers

Develop and produce quality, branded educational videos and guided learning paths for our products

Identify desired customer learning objectives and outcomes, based on customer / stakeholder needs assessments

Maintain in-depth product knowledge, including understanding of future enhancements

Build territory plans for assigned territory / market with input from Management and Sales

Advocate on behalf of customers, providing suggestions and feedback regarding product enhancements and improvements in order to improve product quality

Track and report on all customer activities

Your Team

You will be welcomed as a member of the US Customer Training Services team, a team of about 8 people, and the larger global Customer Training Services team of 45 people, and the larger Customer Satisfaction organization. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as a Training Specialist and your development and career growth at EIS.

About You

5+ years of training delivery experience

2+ years of library industry experience

2+ years of medical industry experience

Experience constructing advanced search strategies for systematic reviews

What sets you apart

Master of Library and Information Science (MLIS or MLS), or equivalent advanced degree

Experience administering EBSCO products

1+ year(s) of experience developing eLearning video content using Camtasia or other similar programs

Experience hosting live sessions via Zoom, Teams, or other web conferencing tools

Technical acumen - for development of in-depth technical product knowledge and video development

Pay Range

USD $72,875.00 - USD $104,105.00 / Yr.

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

EBSCO provides a generous benefits program including :

• Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts
• Retirement Savings Plan
• Holidays and Paid Time Off (PTO)

And much more! Check it out here :

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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ID 2025-1723

Category Customer Satisfaction

Position Type Full-Time Regular

Remote Yes

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