Sr Customer Training Specialist

EBSCO Information Services; United States; Remote; USD 72,000 - 105,000; Full time

Job summary

An established industry player is on the lookout for a dynamic Training Specialist to enhance customer education and product optimization. This role involves creating engaging video content and delivering live training sessions tailored for various market segments, primarily in the medical and corporate fields. With a commitment to innovation and customer satisfaction, you’ll join a supportive team that values flexibility and work-life balance. If you have a passion for training and a background in library or medical industries, this is your chance to make a significant impact while working remotely.

Qualifications

• 5+ years of training delivery experience in library and medical industries.
• Expertise in developing eLearning content and conducting live training.

Responsibilities

• Conduct live online and onsite product training for customers.
• Develop educational videos and guided learning paths for EBSCO products.

Skills

Training Delivery

Customer Education

Advanced Search Strategies

Technical Acumen

Education

Master of Library and Information Science (MLIS or MLS)

Tools

Camtasia

Zoom

Microsoft Teams

Job description

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

Your Opportunity

As a Training Specialist your primary responsibility is developing and delivering customer education and optimization opportunities for EBSCO products, services, and enhancements targeted to the medical and corporate markets, but may include other market segments. This includes the creation and maintenance of customer-facing video content, as well as delivery of live, online training for customers. The Training Specialist must be able to travel up to 25% of the time, must be an expert in EBSCO products and services, and must remain abreast of product changes in order to share updates with customers.

This remote position is U.S.-based only (excluding U.S. territories)

What You'll Do

• Arrange, research, customize and conduct live (synchronous), online and onsite product training for customers
• Develop and produce quality, branded educational videos and guided learning paths for our products
• Identify desired customer learning objectives and outcomes, based on customer/stakeholder needs assessments
• Maintain in-depth product knowledge, including understanding of future enhancements
• Build territory plans for assigned territory/market with input from Management and Sales
• Advocate on behalf of customers, providing suggestions and feedback regarding product enhancements and improvements in order to improve product quality
• Track and report on all customer activities

Your Team

You will be welcomed as a member of the US Customer Training Services team, a team of about 8 people, and the larger global Customer Training Services team of 45 people, and the larger Customer Satisfaction organization. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as a Training Specialist and your development and career growth at EIS.

About You

• 5+ years of training delivery experience
• 2+ years of library industry experience
• 2+ years of medical industry experience
• Experience constructing advanced search strategies for systematic reviews

What sets you apart

• Master of Library and Information Science (MLIS or MLS), or equivalent advanced degree
• Experience administering EBSCO products
• 1+ year(s) of experience developing eLearning video content using Camtasia or other similar programs
• Experience hosting live sessions via Zoom, Teams, or other web conferencing tools
• Technical acumen - for development of in-depth technical product knowledge and video development

Pay Range

USD $72,875.00 - USD $104,105.00 /Yr.