Senior Customer Service Representative

Motion; Memphis (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

Motion Industries is seeking a Senior Customer Service Representative in Memphis, TN. The role handles complex product inquiries, quotes, and order entry while expanding customer relationships and ensuring accurate expectations are met.

Responsibilities include negotiating prices within parameters, maintaining inventory, guiding junior staff, and prioritizing effective communication to boost customer satisfaction and profitability.

Qualifications

• Requires a high school diploma or GED with 5+ years of related experience.
• Demonstrates reliability, organization, and attention to detail.
• Excellent communication, negotiation, and computer skills are essential.

Responsibilities

• Responds to complex inquiries, provides quotes, and processes orders by phone, fax, email, or in person.
• Influences profitability through negotiating sale and purchase prices within policy.
• Builds relationships to drive repeat business and improve processes.
• Maintains appropriate inventory levels and sources products as needed.
• Coaches less experienced Customer Service Representatives.

Skills

Communication skills

Negotiation skills

Customer service

Attention to detail

Reliability

Organization

Time management

Multi-tasking

Computer skills

Education

High school diploma or GED

Job description

## Senior Customer Service RepresentativeApplyremote type: On-Sitelocations: Memphis, TN, USAtime type: Full timeposted on: Posted Todayjob requisition id: R26\_0000025413**SUMMARY:**Under limited supervision, the Senior Customer Service Representative responds tocustomer inquires and places customer orders to ensure customer expectations areaccurately determined and met. This role has in-depth knowledge of the company'sproducts and services. The Senior Customer Service Representative develops andbroadens relationships with customers to fully understand needs and wants. This roleprovides guidance and advice to less experienced Customer Service Representatives.**JOB DUTIES*** Responds to complex customer inquires regarding products, provides quotes, and handles order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* May handle customer returns.* May be assigned to one customer.* Provides coaching, guidance, and direction to less experienced Customer Service Representatives.* Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.* May be responsible for quality and/or safety in the branch.* Performs other duties as assigned.**EDUCATION & EXPERIENCE*** Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Excellent communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Excellent computer skills.* Excellent negotiation skills.* Strong product knowledge.**PHYSICAL DEMANDS:****LICENSES & CERTIFICATIONS:** Excellent driving record preferred. All company vehiclesare subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY**: No Supervisory Responsibility**BUDGET RESPONSIBILITY**: NoCOMPANY INFORMATION:Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.