On-Site CSR II

Motion; Greenville, Northern (SC, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative II for an on-site role in Greenville, SC. You will respond to customer inquiries, quote products, and manage order entry to ensure accurate fulfillment.

In this role you will negotiate pricing within parameters, adjust non-contract pricing when needed, and build relationships to drive repeat business. You will also handle orders, shipping, and occasional returns while supporting colleagues as needed.

Qualifications

• Reliability, organization, and attention to detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.

Responsibilities

• Responds to customer inquiries, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or walk-in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price within parameters.
• May adjust non-contract customer pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and drive process improvements.
• Orders items to maintain appropriate inventory levels for customers.
• May place orders without approval up to $5,000 per line and $10,000 per PO.
• Expedites backorders and prepares orders for shipment.
• Determines cost-effective shipping methods and sources products.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced CSRs with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Excellent communication

Multi-tasking

Time management

Negotiation

Product knowledge

Education

High School Diploma or GED

Job description

## On-Site CSR IIApply: On-Site: Greenville, SC, USA: Full time: Posted Today: R26\\_0000030340**SUMMARY:**Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s). This position works more than 50% of the time at the customer location.**JOB DUTIES*** Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* May handle customer returns.* May support specific customer(s).* Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.* Performs other duties as assigned.**EDUCATION & EXPERIENCE*** Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Excellent communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Strong computer skills.* Strong negotiation skills.* Basic product knowledge.**PHYSICAL DEMANDS:****LICENSES & CERTIFICATIONS:** None required.**SUPERVISORY RESPONSIBILITY:** No Supervisory Responsibility**BUDGET RESPONSIBILITY:** No**COMPANY INFORMATION:**Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.