Senior Client Success Representative

CGS Federal (Contact Government Services); Dallas (TX); On-site; USD 52,000 - 72,000; Full time

Job summary

An established industry player is on the lookout for a Senior Client Success Representative to bolster their Client Success team. This role demands exceptional communication skills and a solid grasp of business practices, with responsibilities ranging from candidate sourcing to client relationship management. You'll collaborate closely with the Business Development team to identify new opportunities while supporting existing client programs. If you're ready to make a significant impact in a dynamic environment, this is the perfect opportunity for you.

Qualifications

• Strong communication skills and knowledge of business practices required.
• Experience in candidate sourcing and government contracting processes is a plus.

Responsibilities

• Manage candidate pipelines and enhance applicant tracking systems.
• Support client relationship management and business development activities.

Skills

Excellent communication skills

Knowledge of general business practices

Experience with technical communication methods

Candidate sourcing

Understanding government contracting processes

Tools

CRM Systems

Applicant Tracking Systems

Job description

3 weeks ago Be among the first 25 applicants

CGS Federal (Contact Government Services) provided pay range

This range is provided by CGS Federal (Contact Government Services). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$67,500.00/yr - $97,500.00/yr

Job Overview

Contact Government Services is seeking a Senior Client Success Representative to support our team. The role requires knowledge of general business practices, excellent communication skills, experience with various technical communication methods, and the ability to understand and execute program initiatives. Responsibilities include supporting the Client Success department in identifying new opportunities, recruitment for new contracts, assisting with existing client programs, and supporting the Director of the department. The position may also involve candidate sourcing, security process management, and coordination of program kickoffs and sustainment activities. Collaboration with the Business Development team to identify and secure new bid opportunities is also expected. The role may include proposal support and operational project execution as a billable resource. It is a support role directly reporting to the Director of the Client Success team.

Key Responsibilities

1. Maintain and update the CRM, including opportunity management, candidate sourcing, interviews, and submission of qualified candidates.
2. Review and present candidates to clients.
3. Manage candidate pipelines, ensuring pre-screening, interviews, security clearances, and successful placements.
4. Manage and enhance CGS Applicant Tracking Systems.
5. Create and maintain core documentation and systems.
6. Maintain knowledge of government contracting processes.
7. Support client relationship management, communication, and growth initiatives.
8. Develop organic growth with existing clients.
9. Participate in deal crafting, business strategy, pricing, and contract negotiations.
10. Assist in onboarding new clients following successful bids.
11. Support Business Development activities, including market research, technical writing, sourcing personnel, and participating in business lifecycle phases.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Hospitality, Food and Beverage Services, Retail

Referrals can double your chances of interview consideration at CGS Federal.

Locations & Salary

Plano, TX: $67,500 - $97,500

Dallas, TX: $52,500 - $71,250

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