Senior Client Success Representative

CGS Federal (Contact Government Services); Memphis (TN); On-site; USD 67,000 - 98,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Senior Client Success Representative, um das Team in Memphis zu unterstützen. In dieser spannenden Rolle sind Sie verantwortlich für die Pflege von Kundenbeziehungen, die Unterstützung bei der Akquisition neuer Verträge und die Zusammenarbeit mit dem Business Development-Team. Ihre Aufgaben umfassen die Verwaltung von CRM-Systemen, das Sourcing und die Auswahl von Kandidaten sowie die Unterstützung bei der Erstellung von Angeboten. Wenn Sie eine Leidenschaft für Kundenservice und Geschäftsentwicklung haben, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen Umfeld zu arbeiten und Ihre Fähigkeiten weiterzuentwickeln.

Qualifications

• Erfahrung in der Unterstützung von Kundenbeziehungen und Wachstumsinitiativen.
• Fähigkeit zur Durchführung von Interviews und zur Verwaltung von Kandidatenpipelines.

Responsibilities

• Unterstützung des Client Success-Teams bei der Identifizierung neuer Geschäftsmöglichkeiten.
• Verwaltung von CRM-Daten und Unterstützung bei der Kandidatenauswahl.

Skills

Kommunikationsfähigkeiten

Technische Kommunikationsmethoden

Kenntnisse in der Geschäftspraxis

Tools

CRM-Systeme

Bewerber-Tracking-Systeme

Job description

3 weeks ago Be among the first 25 applicants

CGS Federal (Contact Government Services) provided pay range

This range is provided by CGS Federal (Contact Government Services). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$67,500.00/yr - $97,500.00/yr

Contact Government Services is seeking a Senior Client Success Representative to support our team.

The Senior Client Success Representative requires knowledge of general business practices, excellent communication skills, experience with various technical communication methods, and a proven ability to understand and execute program initiatives. Responsibilities include supporting the Client Success department with identifying new opportunities, recruitment for new contract acquisition, assisting with existing client support tasks, and providing support to the Director level of the department. The role may involve candidate sourcing, security process management, and coordinating program kickoffs and sustainment activities. Collaboration with the Business Development department to identify and secure new bid opportunities is also essential. The position may include proposal support and operational project execution as a billable resource. This role serves as a direct support to the Director level of the Client Success team.

Job duties and responsibilities may include but are not limited to:

• Maintain the CRM by updating opportunity cards, assisting with pricing, sourcing candidates, conducting interviews, and submitting qualified candidates against requisitions.
• Review and prepare candidate presentations for submission to clients.
• Manage candidate pipelines, ensuring pre-screens, interviews, security checks, and placements are completed successfully.
• Update and enhance CGS Applicant Tracking Systems.
• Create and maintain core documentation and systems.
• Maintain knowledge of government contracting.
• Support client relationships, communications, and growth initiatives.
• Create organic growth with existing clients.
• Participate in deal crafting and business strategy, including pricing and contract terms.
• Assist in onboarding new clients from successful bids.
• Support the Business Development team with pricing, market research, technical writing, and sourcing key personnel throughout the business development lifecycle.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Business Development and Sales

Industries

• Hospitality, Food and Beverage Services, and Retail

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