Senior Client Success Representative

CGS Federal (Contact Government Services); Wichita (KS); On-site; USD 67,000 - 98,000; Full time

Job summary

An established industry player is seeking a Senior Client Success Representative to enhance client relationships and drive business growth. This role is pivotal in managing candidate pipelines, supporting recruitment efforts, and collaborating with the Business Development team. The ideal candidate will possess excellent communication skills and a solid understanding of business strategies. This full-time position offers a competitive salary and the opportunity to contribute significantly to client success initiatives. Join a dynamic team dedicated to delivering exceptional service and expanding market presence.

Qualifications

• Experience in client relationship management and business development.
• Ability to understand government contracting processes.

Responsibilities

• Maintain and update the CRM, manage candidate pipelines.
• Support client relationship management and business development activities.

Skills

Excellent communication skills

Technical communication methods

General business knowledge

Tools

CRM software

Applicant Tracking Systems

Job description

3 weeks ago Be among the first 25 applicants

CGS Federal (Contact Government Services) provided pay range

This range is provided by CGS Federal (Contact Government Services). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$67,500.00/yr - $97,500.00/yr

Job Overview

Contact Government Services is seeking a Senior Client Success Representative to support our team. The role requires general business knowledge, excellent communication skills, experience with various technical communication methods, and the ability to understand and execute program initiatives. Responsibilities include supporting the Client Success department in identifying new opportunities, recruitment efforts for new contract acquisition, assisting with existing client support tasks, and providing support to the Director level of the department. The role may also involve candidate sourcing, security process facilitation, and coordination of program kickoff and sustainment activities. Collaboration with the Business Development department to identify and secure new bid work is essential. The position may also support proposal phases and operational project execution as a billable resource, serving as a direct support to the Director of the Client Success team.

Key Responsibilities

• Maintain and update the CRM, including opportunity management, candidate sourcing, interviews, and submission of qualified candidates.
• Review and present candidates to clients.
• Manage candidate pipelines, ensuring pre-screens, interviews, security checks, and placements.
• Update and enhance CGS Applicant Tracking Systems.
• Contribute to the creation and maintenance of core documentation and systems.
• Maintain knowledge of government contracting processes.
• Support client relationship management, communications, and growth initiatives.
• Develop organic growth with existing clients.
• Participate in deal crafting, business strategy, pricing, and contract negotiations.
• Assist in onboarding new clients from successful bids.
• Support Business Development activities, including market research, technical writing, and sourcing personnel.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Hospitality, Food and Beverage Services, Retail

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