Sr. Application Support Engineer

WSN; Woodbridge Township (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

An established industry player is seeking a skilled application support professional to join their dynamic team. This hybrid role involves resolving user inquiries, managing production incidents, and supporting various applications within the Market Operations Support group. The ideal candidate will have extensive experience with SQL, ETL, and Linux, along with strong communication skills to liaise with business users and vendors. You will play a crucial role in ensuring smooth operations and contributing to the overall success of the organization. If you are passionate about technology and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 10-14 years of application support experience required.
• Strong troubleshooting and communication skills are essential.

Responsibilities

• Resolve user inquiries and handle production incidents effectively.
• Support Tidal jobs and coordinate DR flips as needed.

Skills

SQL

ETL

Linux

Windows

Application Support

Communication Skills

Troubleshooting

Multitasking

Education

Bachelor in Computer Science

Bachelor in Information Systems

Tools

Confluence

Broadridge Apps

Loanet

Job description

Hybrid (3 days a week onsite) at Metropark, NJ

Job Description:

• Resolving user inquiries and handling production incidents, root cause analysis.
• Experienced with SQL, ETL, Linux, Windows.
• User access reviews, audit reviews, IDM reviews.
• Help in coordinating/managing DR flips.
• Supporting Tidal jobs.
• Good to have prior application support experience with any of these: Broadridge apps (Impact, Cognos, BPS, Message Automation), Murex, Smartloan, Loanet.
• Years of experience: 10-14 years in application support.
• Supporting applications under Market Operations Support group.
• Experience with settlement, collateral, and regulatory reporting (FI/EQ) and derivatives product.
• Working with various vendors to support different applications.
• Experience with Broadridge apps (Impact, Cognos, BPS, Message Automation).
• Experience with Loanet, Global One application.
• Ability to multitask several ongoing issues.
• Experienced in Linux, SQL DB.
• Strong written and verbal communication skills.
• Resolving user queries from business users.
• Picking up production incidents, Tidal job failure tickets, troubleshooting them, and resolving them.
• Documenting and maintaining support knowledge share on Confluence.
• Working on data review by audit teams, IDM team.
• Running reports for business users by querying DB.

Education: Bachelor in Computer Science, Information Systems, or similar field.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology