Sr Application Support Engineer

ASK Consulting; New Jersey; On-site; USD 103,320 - 117,096; Full time

Job summary

An established industry player is seeking a Sr Application Support Engineer to provide essential L1/L2 support and resolve user inquiries. This role involves troubleshooting production incidents, performing root cause analysis, and managing user access reviews. The ideal candidate will have extensive experience in application support, particularly with SQL, Linux, and various banking applications. Join a dynamic team dedicated to delivering exceptional service within a collaborative environment, where your expertise will contribute to the success of critical financial operations. If you're ready to take on a challenging role that offers growth and learning opportunities, this is the perfect position for you.

Qualifications

• 10-14 years of experience in application support required.
• Strong experience with SQL, Linux, and troubleshooting production incidents.

Responsibilities

• Provide L1/L2 support and resolve user inquiries.
• Coordinate/manage disaster recovery flips and document knowledge.

Skills

Application Support

SQL

ETL

Linux

Windows

Communication Skills

Troubleshooting

Multitasking

Education

Bachelor in Computer Science

Bachelor in Information Systems

Tools

Confluence

Broadridge apps

Global One

Loanet

Job description

Job Title: Sr Application Support Engineer

Duration: 6 Months

Pay range: $75/Hr to $85/Hr on W2

Job Description:

• Providing L1/L2 support coverage.
• Resolving user inquiries and handling production incidents, root cause analysis.
• Experienced with SQL, ETL, Linux, Windows.
• User access reviews, audit reviews, IDM reviews.
• Help in coordinating/managing DR flips.
• Good to have prior application support experience with any of these: Broadridge apps (Impact, Cognos, BPS, Message Automation), Murex, Smartloan, Loanet.

Years of Experience: 10-14 years in application support.

• Supporting applications under Market Operations Support group.
• Experience with settlement, collateral and regulatory reporting (FI/EQ) and derivatives products.
• Working with various vendors to support different applications.
• Experience with Broadridge apps (Impact, Cognos, BPS, Message Automation).
• Experience with Loanet, Global One application.
• Ability to multitask several ongoing issues.
• Experienced in Linux, SQL DB.
• Strong written and verbal communication skills.
• Resolving user queries from business users.
• Picking up production incidents, Tidal job failure tickets, troubleshooting them, and resolving them.
• Documenting and maintaining support knowledge share on Confluence.
• Working on data review by audit teams, IDM team.
• Running reports for business users by querying DB.

Education: Bachelor in Computer Science, Information Systems or similar field.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states, ASK Consulting connects people with amazing opportunities.

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Seniority Level

Not Applicable

Employment Type

Contract

Job Function

Information Technology

Industries

Banking