Production/Technical Support

Shree Narayani Networking Solutions Pvt Ltd; Pennington (NJ); On-site; USD 85,000 - 110,000; Full time

Job summary

Shree Narayani Networking Solutions Pvt Ltd is seeking a Production/Technical Support specialist to ensure smooth operation of ERFT space services in Pennington, NJ. The role requires handling incidents, monitoring, and cross-functional collaboration.

The ideal candidate will possess strong SQL and UNIX/Linux skills, ITIL understanding, and experience with monitoring tools like Splunk and Dynatrace. Join a multi-regional team and contribute to uptime, performance, and automation initiatives.

Qualifications

• 5+ years of Production Support experience.
• Strong SQL knowledge and UNIX/Linux expertise.
• Familiarity with ITIL processes and incident management.
• Experience with SRE/monitoring tools and scripting.
• Ability to work with cross-functional teams across regions.

Responsibilities

• Respond to and resolve business queries for ERFT space.
• Communicate status and health of applications to management.
• Identify areas for monitoring and performance improvements.
• Support releases, upgrades, and server/workstation maintenance.
• Manage user queries and ensure timely responses.
• Handle incident management and escalation as needed.
• Document procedures and knowledge materials.
• Coordinate with development teams for issue resolutions.
• Assist with metrics reporting and continuity testing.
• Organize meetings for issue resolution and automation opportunities.

Skills

Production support

SQL

UNIX/Linux

ITIL

Python

Agile

Communication

Multi-region teamwork

Troubleshooting

High-pressure communication

Tools

Splunk

DynaTrace

Autosys

Bob jobs

JIRA

Job description

Role: Production/Technical Support

Location: Pennington, New Jersey (Onsite)

Job Description

Responsibilities

• Respond to and resolve business queries for ERFT space.
• Communicates with line of business and management the overall status and health of the application
• Looks for areas of improvement in monitoring, application stability, and speed of determining root cause.
• Work closely with Technology Infrastructure Teams, Development Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc
• Manage user query mailbox effectively, understand the scope of teams work and ensure timely and appropriate response is provided for all user queries.
• Respond to and resolve feed and batch support items, Manage alerts and monitoring.
• Utilize important framework tools such as ITSM, ITRS, JIRA, DynaTrace and Splunk, etc. for both making updates and producing reports.
• Incident management - provide timely and accurate user notifications as well as managing escalations when needed.
• Documentation and knowledge management.
• Follow up and coordinate resolutions with various development teams.
• Assist with metrics reporting.
• Coordinate and perform Business Continuity testing and related paperwork
• Organize and run meetings independently for issue resolution.
• Identify scope for automation to reduce manual, repeating tasks.
• Results oriented, and must be able to effectively interact with Senior Management and Business Partners
• Must be willing and able to express new ideas, concerns, and opinions directly to wider team in team meetings face-to-face and via remote-working tools.

Required Skills:

• 5+ years of Production Support experience.
• Strong SQL Knowledge.
• Strong UNIX / LINUX knowledge.
• Knowledge of Software Development Life Cycle.
• Working knowledge of ITIL.
• Strong verbal and written communication skills.
• Excellent project and time management skills.
• Ability to work in a multi-regional team.
• Working knowledge of ITRS, DynaTrace and Splunk
• Working knowledge of Autosys and Bob jobs.
• Python Scripting knowledge.
• Financial industry experience
• Knowledge of Treasury, Liquidity business
• Agile methodology
• Operations exposure with Windows OS
• Working knowledge with Tableau
• Hands on experience with Unix, Quartz, Grid, Cloud, Containers
• Strong knowledge of AI tool.
• Hands on experience with Database (Oracle Teradata)
• Hands on experience in Hadoop
• Experience in Job scheduling tool - Autosys, Bob
• Knowledge on monitoring tools - Splunk and Dynatrace
• Knowledge on ITIL concepts - Incident and Problem Management
• Knowledge on Incident Management (ITSM Remedy, MyITSM)
• Willing to be flexible sometimes with providing stand‑by out of hours support on rotational basis for production system (as needed)
• Good understanding of financial/banking industry
• Creative and strong problem‑solving skills
• Excellent written and verbal communications skills. Demonstrate ability to communicate effectively with both technical and non‑technical partners.
• Ability to operate in high‑pressure situations