Sr. Application Support Engineer

HedgeServ Corporation; Fort Worth, Town of Texas (TX, WI); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Remote and hybrid working arrangements

Fully paid comprehensive health and well-being benefits

Ongoing learning and development opportunities

Job summary

HedgeServ Corporation is seeking a Senior Application Support Engineer for hybrid work in Dallas, TX or Raleigh, NC. The role involves supporting workflows across front-, middle-, and back-office teams and requires expertise in FIX protocol and financial products.

The ideal candidate will have over 10 years of experience in application support in FinTech, strong knowledge of cloud environments, and excellent problem-solving skills. Comprehensive health benefits and a competitive salary are offered.

Qualifications

• Minimum 10 years of application support experience in FinTech.
• Minimum 5 years supporting applications running in AWS and Kubernetes.
• Experience in hedge fund, asset management, or electronic trading environments.

Responsibilities

• Incident manager during critical production events.
• Support applications running in an AWS cloud environment.
• Analyze recurring issues to identify root causes.

Skills

Application support experience

Expert understanding of FIX Protocol

Proficiency with Linux

Strong problem-solving skills

Education

Bachelor’s Degree with a technical focus

Tools

AWS

Kubernetes

SQL

Python

ELK

APM

Job description

Senior Application Support Engineer

Location: Hybrid in Dallas, TX or Raleigh, NC. Visa sponsorship not offered.

The Senior Application Support Engineer is responsible for supporting workflows across front-, middle-, and back-office teams. The engineer is an SME for FIX connectivity, trade flows, and core application platforms. They triage, analyze and resolve production issues, collaborating with end-users, brokers, operations, development, and infrastructure teams. A deep understanding of FIX protocol, trading systems, and financial products is essential.

Role Responsibilities

• Incident manager during critical production events, ensuring timely communication, documentation and resolution.
• Coordinate with counterparties, brokers, traders, portfolio managers, risk teams and general end-users.
• Support enterprise components and proprietary applications.
• Support applications running in an AWS cloud environment.
• Monitor, troubleshoot, and resolve issues across FIX sessions, order routing, trade capture, downstream processing and real-time components.
• Perform real-time analysis of latency-related events.
• Address user tickets on entitlement, configuration changes, and workflow enhancements.
• Analyze recurring issues to identify root causes and opportunities for automation and process improvement.
• Partner with development to reproduce, elevate, and drive fixes for bugs and defects.
• Analyze infrastructure issues and requests, propose solutions, and collaborate with IT teams.
• Serve as an SME and escalation point for support engineers and cross-functional teams.
• Participate in 24/7 Follow‑the‑Sun support model, including holiday coverage and weekend rotation.

Pre‑Requisite Knowledge, Skills, and Experience

• Bachelor’s Degree with a technical focus or equivalent certifications.
• Minimum 10 years of application support experience in FinTech.
• Minimum 5 years supporting applications running in AWS and Kubernetes.
• Strong proficiency with Linux, shell scripting, SQL, Python and log analysis.
• Experience with ELK and APM or an alternative log aggregation and analytics tool.
• Expert understanding of FIX Protocol (4.x), session management, and trade lifecycle.
• Experience supporting FIX engine with Electronic Trading, Order Management System and straight-through processing (STP).
• Experience supporting QuickFIX implementation.
• Experience in supporting multi-asset class OMS order and trade flows such as Charles River, Enfusion, Blackrock Aladdin or Bloomberg EMSX.
• Experience in hedge fund, asset management, or electronic trading environments.
• Strong analytical and problem-solving skills and the ability to break an issue into its constituent parts and understand how these parts relate to each other.

Benefits

• Remote and hybrid working arrangements.
• Fully paid comprehensive health and well-being benefits.
• Competitive salary and benefits packages with ongoing learning and development opportunities.