Senior Commission Analyst (contract)

Hilton; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Hilton in Memphis, TN seeks a hybrid role within our Global Distribution team. You will support onboarding for Meeting Planner Companies, perform data reconciliation, and run aging reports to ensure timely commission payments.

The role requires analytical thinking, cross‑functional collaboration, and a focus on delivering accurate, high‑quality partner experiences. Contract position through Talent Solutions, working onsite two days per week with a dynamic team at a globally recognized

Qualifications

• 3+ years of professional experience required.
• 5+ years in Finance, Accounting, or Customer Service preferred.
• 1+ years of supervisory experience preferred.
• Training and presentation experience preferred.

Responsibilities

• Partner with Meeting Planner Companies to provide onboarding support, acquire vital documentation, and ensure profiles are set up accurately and efficiently in the FastPay system.
• Coordinate with DS Management and the Accreditation team to ensure all onboarding activities are implemented successfully.
• Perform reconciliation of hotel supporting documentation to Meeting Planner Company invoices and report any identified variances.
• Provide guidance on required approvals, information input, and meeting pickup for processing commission payments, including applicable adjustments.
• Deliver customer service support to Meeting Planner Companies and fulfill responsibilities related to special projects and ad‑hoc requests.
• Develop and propose ideas to resolve team inefficiencies, reduce process stressors, and optimize resource utilization.
• Collaborate with cross‑functional teams to promote standard methodologies and ensure a consistent, high‑quality partner experience.
• Maintain clear and concise documentation for all administrative, auditing, and reporting processes that support core business operations.
• Provide guidance to ensure that automation and streamlining initiatives are escalated to appropriate decision makers in a timely manner.
• Engage with accounts, account owners, and customers to communicate Hilton's outstanding features and benefits.

Skills

Hybrid work model

Onboarding support

Data reconciliation

Aging reports

Financial analytics

Stakeholder communication

Process improvement

FastPay knowledge

Tools

FastPay

Job description

Contract role providing services to Hilton through Talent Solutions. If selected, you will be employed by Talent Solutions and not an employee of Hilton. Contract workers are not employees of Hilton or any of its subsidiaries, nor will they be eligible for Hilton benefits.

• Hybrid role in our Memphis, TN location working onsite 2 days/week***

Job Summary

This is a hybrid role based in our Memphis, TN location, working onsite two days per week. As a key member of the Global Distribution team, you will serve as the primary point of contact for meeting planner company accounts, ensuring the timely and accurate payment of group commissions. In this dynamic and highly collaborative role, you will leverage your analytical expertise to run aging reports, research and reconcile data, and develop actionable recommendations that drive efficiency across Distribution Services. You will play an integral part in facilitating the full commission payment process cycle, supporting onboarding activities, and leading special projects that contribute to the continuous improvement of systems and processes. This position offers the opportunity to engage cross‑functionally with internal teams and external partners while championing a consistent and superior partner experience on a global scale.

Responsibilities

• Partner with Meeting Planner Companies to provide onboarding support, acquire vital documentation, and ensure profiles are set up accurately and efficiently in the FastPay system
• Coordinate with DS Management and the Accreditation team to ensure all onboarding activities are implemented successfully
• Perform reconciliation of hotel supporting documentation to Meeting Planner Company invoices and report any identified variances
• Provide guidance on required approvals, information input, and meeting pickup for processing commission payments, including applicable adjustments
• Deliver customer service support to Meeting Planner Companies and fulfill responsibilities related to special projects and ad‑hoc requests
• Develop and propose ideas to resolve team inefficiencies, reduce process stressors, and optimize resource utilization
• Collaborate with cross‑functional teams to promote standard methodologies and ensure a consistent, high‑quality partner experience
• Maintain clear and concise documentation for all administrative, auditing, and reporting processes that support core business operations
• Provide guidance to ensure that automation and streamlining initiatives are escalated to appropriate decision makers in a timely manner
• Engage with accounts, account owners, and customers to communicate Hilton's outstanding features and benefits

Skills

• Strong initiative and self‑motivation with the ability to implement goals and adapt to changing priorities
• Excellent time management skills with a proven ability to meet deadlines and communicate results effectively
• Analytical mindset with the ability to research, interpret, and draw objective conclusions from complex data
• Exceptional written and verbal communication skills with the ability to influence and engage stakeholders at all levels of the organization
• Superior attention to detail with a high level of positive energy, drive, and organizational ability
• Demonstrated ability to identify process inefficiencies and recommend meaningful improvements
• Knowledge of FastPay processes and travel agency commission‑processing systems

Experience

• 3+ years of professional experience required
• 5+ years of experience in Finance, Accounting, or Customer Service preferred
• 1+ years of supervisory experience preferred
• Training and presentation experience preferred

Opportunity to be part of a globally impactful team that sits at the intersection of finance, technology, and partner relations within one of the world's most recognized hospitality brands. If you are a driven professional who thrives in a fast‑paced environment, enjoys solving complex problems, and is passionate about delivering exceptional partner experiences, this role offers the perfect platform to grow your career and make a meaningful contribution to a world‑class organization.