Coordinator OTC Helpdesk

Hilton; Memphis (TN); On-site; USD 54,443,000 - 77,366,000; Full time

Benefits offered by this job

Incredible travel perks – 110 nights?

Employee stock purchase program (ESPP)

Paid parental leave

Health and welfare benefits

Generous PTO

Job summary

Hilton's corporate office in Memphis, TN is seeking a Coordinator, OTC Hotel Accounting to join a finance team that partners with operations, accounting, tax, and risk management. You will manage incoming Help Desk requests, resolve AR and guest disputes, post payments in the advance deposit database, and support collections.

Two years of corporate experience and Excel basics preferred. Join a team that collaborates across finance and corporate functions to ensure accurate account resolution and

Qualifications

• Two (2) years of work experience in a corporate environment.
• Knowledge of business mathematics, including calculating percentage changes and weighted averages.
• Basic understanding of Microsoft Excel, including manipulating spreadsheets.

Responsibilities

• Provide research support for Accounts Receivable or guest disputes and compile supporting documentation.
• Engage hotel teams to help identify issues, resolving disputes, and obtaining client information.
• Collaborate with hotel teams to gather information, resolve discrepancies, and support dispute resolution.
• Partner with the Team Lead and team members to review and process required adjustments.

Skills

Accounts receivable

Dispute resolution

Business mathematics

Excel basics

Call center experience

Hospitality background

Education

Two years of corporate work experience

Tools

Microsoft Excel

Job description

Exceptional Hospitality Starts with You

This role is based at our corporate office in Memphis, TN. This is your chance to be part of a Finance Team that is a critical business partner that manages all global activities related to financial performance, accounting, tax, forecasting, risk management, and asset management. As a Coordinator, OTC Hotel Accounting, reporting to the Team Lead, OTC Hotel Accounting, you will manage incoming Help Desk calls, emails, and voicemails. Your responsibilities will include resolving accounts receivable and guest disputes. These disputes are transient in nature. You will also post payments received from Group Catering and Event Sales clients in the advance deposit database. Additionally, you will process guest refunds and support collections activities.

What You\'ll Do During a Typical Day

• Provide research support for Accounts Receivable (AR) or guest (transient) disputes and compile supporting documentation.
• Engage hotel teams to help identify issues, resolving disputes, and obtaining client information.

How You\'ll Collaborate With Others

• Collaborate with hotel teams to gather information, resolve discrepancies, and support dispute resolution.
• Partner with the Team Lead and team members to review and process required adjustments. Work with finance and corporate teams to ensure accurate account resolution.

What It Takes to Make the Stay

You Have These Minimum Qualifications

• Two (2) years of work experience in a corporate environment
• Knowledge of business mathematics, including calculating percentage changes and weighted averages

It Would Be Useful If You Have

• Basic understanding of Microsoft Excel, including manipulating spreadsheets
• Call Center experience
• Hospitality background

How We\'ll Help You Thrive

Benefits

At Hilton, the hospitality we\'re known for doesn\'t end with our guests. We proudly invest in our Team Members\' wellbeing, supporting you through all of life\'s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what\'s next
• Benefits availability may vary depending on Team Member\'s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $19.00 - $27.00 per hour and is determined based on applicable and specialized experience and location.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don\'t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we\'ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World\’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we\’re setting new standards for the future of travel.

Whether you\'re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we\'re more than a great place to stay—we\'re a great place to work.