Sr. Account Manager - Full Time

Prosegur Security USA, Inc; Seattle, Northern (WA, KY); Hybrid; USD 81,000 - 99,000; Full time

Job summary

Prosegur Security USA, Inc. is seeking an Account Manager - Security Operations for a 24/7 client site in Downtown Seattle. The role oversees client satisfaction, contract delivery, and team performance, leading site leadership and officer teams while ensuring post orders and SOPs are followed.

Expect after-hours availability as required and a focus on KPI results across safety and service quality. The position combines people leadership with client relationship management and disciplined

Qualifications

• 3-5+ years of progressive leadership in contract security, facilities, hospitality, or related operations (account/site management preferred).
• Proven client-facing experience with strong service recovery and stakeholder management skills.
• Working knowledge of security operations, incident management, and post order development.
• Familiarity with state security guard licensing requirements and training standards.
• Comfortable with scheduling systems such as WinTeam and MS Office; data-driven decision-making.
• Strong written and verbal communication; able to create concise reports and SOPs.

Responsibilities

• Client Success & Relationship Management
• Serve as the primary point of contact; run weekly/biweekly client check-ins and QBRs.
• Translate the Statement of Work (SOW) into daily execution; maintain current post orders and SOPs.
• Proactively resolve service issues and escalations; develop corrective action plans and follow-through.
• Operational Excellence: Own scheduling, staffing levels, and overtime control; partner with Recruiting on pipeline health.
• Conduct site inspections, audits, and drills; ensure adherence to SOW, licensing, and training.
• Maintain accurate site documentation (site books, post orders, emergency procedures, equipment logs).
• Team Leadership: Hire, onboard, coach, and develop Supervisors/Officers; conduct regular performance huddles.
• Enforce policies and standards consistently; recognize and reward strong performance.
• Foster a culture of safety, professionalism, and continuous improvement.
• Compliance & Risk: Ensure compliance with client requirements, state/local licensing, and company policy.
• Lead incident response and reporting (near misses, injuries, property damage, workplace violence).
• Partner with the GM/HR on investigations, accommodations, and documentation best practices.

Skills

Leadership

Client relations

Security ops

Scheduling

Reporting

Communication

Education

High school diploma or GED

Tools

WinTeam

MS Office

Job description

Account Manager - Security Operations (24/7 Client Site)

Location: Downtown Seattle, WA Schedule: Monday-Friday, 8:00 AM-5:00 PM with after-hours, weekend, and emergency availability as requiredCompensation: $90,000 annually

Job Overview

The AccountManagerownsclient satisfaction, contract delivery, and team performance for assigned accounts.You'lllead site leadership and officer teams, ensure post orders are executed flawlessly, manage scheduling and overtime, and drive KPI results (safety, service qualityandattrition). This role blendspeopleleadership, client relationship management, and disciplined operations.

Responsibilities and Duties

• Client Success & Relationship Management
• Serve as the primary point of contact; run weekly/biweekly client check-ins and QBRs.
• Translate the Statement of Work (SOW) into daily execution;maintaincurrent post orders and SOPs.
• Proactively resolve service issues and escalations; develop corrective action plans and follow-through.
• Operational Excellence
• Own scheduling, staffing levels, and overtime control; partner with Recruiting on pipeline health.
• Conduct site inspections, audits, and drills; ensure adherence to SOW, licensing, and training.
• Maintainaccuratesite documentation (site books, post orders, emergency procedures, equipment logs).
• Team Leadership
• Hire, onboard, coach, and develop Supervisors/Officers; conduct regular performance huddles.
• Enforce policies and standards consistently; recognize and rewardstrong performance.
• Foster a culture of safety, professionalism, and continuous improvement.
• Compliance & Risk
• Ensure compliance with client requirements, state/local licensing, and company policy.
• Lead incident response and reporting (near misses, injuries, property damage, workplace violence).
• Partner withthe GM/HR on investigations, accommodations, anddocumentationbest practices.

Qualifications

• 3-5+ years of progressive leadership in contract security, facilities, hospitality, or related operations (account/site management preferred).
• Proven client-facing experience with strong service recovery and stakeholder management skills.
• Working knowledge of security operations, incident management, and post order development.
• Familiarity with state security guard licensing requirements and training standards.
• Comfortable with scheduling systemssuch asWinteamand MS Office; data-driven decision-making.
• Strong written and verbal communication; able to create concise reports and SOPs.

Competencies

• Client Focused Ownership & Follow-Through Situational Leadership
• Operational Discipline Risk & Compliance Mindset Financial Acumen
• Coaching & Talent Development Continuous Improvement

Physical/Environmental Requirements

• Ability to walk/stand for extended periods during site tours/inspections; occasionallifting upto 25 lbs.
• Work may include indoor/outdoor environments and variable weather; occasional evenings/weekends for emergencies or client needs.

Education & Licensing

• High school diploma or GEDrequired;
• Must hold/obtain andmaintainany required state/local security licenses and permits for assigned sites.
• Valid driver's license and acceptable driving record (if role requires driving between sites).

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EEO Statement:

Proseguris an equal opportunity employer and values diversity and inclu