Account Manager - Security

Prosegur Security USA, Inc; La Vergne, Northern (TN, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Prosegur Security USA, Inc seeks an Account Manager to partner with the General Manager and HR, managing client site operations and ensuring compliance with reporting and operational requirements.

The role involves recruiting and training staff, maintaining client relations, and driving business within fiscal parameters while adhering to corporate procedures and safety rules.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 3–5 years of experience managing security or related operations.
• Strong communication and relationship-building skills.

Responsibilities

• Oversee security site operations and client contract services.
• Manage P&L and fiscal parameters for the guarding division.
• Recruit, interview, and train staff to meet client needs.
• Maintain audit procedures and regulatory compliance.
• Develop client relations and secure new business opportunities.

Skills

Communication skills

Relationship building

Time management

Organization

Analytical and problem solving

Education

Bachelor's degree preferred

Tools

Microsoft Office Suite

WinTeam scheduling

ATS systems

Job description

The Account Manager will partner with the General Manager and Human Resources, proactively communicating and ensuring compliance with all reporting and operation requirements. The Account Manager will facilitate and manage the client site and key operational procedures assigned to the business needs. The Account Manager shall also utilize tools provided by the General Manager and HR such as the statement of work, recruiting plan, and Microsoft Office Sheets, driving effective technical solutions.

Duties and Responsibilities:

• Responsible for security site operations and customer contract services for the Guarding division
• Maintain performance and operate within fiscal parameters; strong P&L management is a must.
• Ensure and maintain sound audit procedures complying with governmental regulations.
• Recruit and interview new employees to meet the needs of our guarding clients.
• Execute operations and training while maintaining the sound discipline of corporate procedures.
• Regularly meet with customers to ensure mutual goals and objectives are met
• Develop client relations and secure new business opportunities.
• Establish the scheduling requirements for employees/agents under their supervision. Makes assignments to ensure that positions are covered, and that the Client is being served in accordance with their needs. Responsible for placing staff due to call-offs and time off requested.
• Train staff, and disciplines, evaluate and document employee performance. Provides direction for employees through appropriate communication. Issues disciplinary action and makes a corrective action plan to assist employees in altering their behavior. Commends employees for outstanding achievement.
• Prepare reports, investigates, responds to questions, and provides documentation.
• Follow all safety rules. Observes and report any unsafe or hazardous conditions immediately to the proper authority.
• May be requested to perform other duties as assigned based on the Client/Manager's needs or client activity.

Additional Duties:

• Work with leadership to adapt and apply for Prosegur initiatives and programs in a manner that supports local business needs.
• Communicate and demonstrate support for Prosegur decisions even if not consistent with own point of view.
• Partner with local HR team on special projects and assignments

Qualifications:

• Strong ability to multi-task and prioritize urgent staffing needs.
• Proven experience in establishing strong relationships with community-based methods.
• Strong networking and relationship-building experience
• Excellent written and verbal communication skills
• Self-starter, with the ability to thrive in a fast-paced environment.
• Demonstrated proficiency with programs like Microsoft Office, Scheduling system (Winteam), and ATS systems.
• Ability to work independently and with a team

Required Skills/Abilities:

• Positive, solution-focused attitude
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills
• Ability to act with integrity, professionalism, and confidentiality.
• Thorough knowledge of employment-related laws and regulations
• Proficient with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems.

Education and Experience:

• Bachelor's degree is preferred but not required.
• At least 3 to 5 years of experience managing security or related industry operations.

License # 13022

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