Security Ops Account Manager — Client & Site Leader

Prosegur Security USA, Inc; Seattle (WA); On-site; USD 77,000 - 104,000; Full time

Job summary

Prosegur Security USA, Inc. in Downtown Seattle is seeking an Account Manager for Security Operations to oversee a 24/7 client site.

You will lead the client relationship, contract delivery, and team performance, ensuring post orders are followed and KPI targets for safety and service quality are met. You will manage scheduling, staffing, and overtime, working with Recruiting on pipeline health, site inspections, and documentation.

Qualifications

• 3-5+ years of leadership in contract security, facilities, hospitality, or related operations and account/site management experience.
• Proven client-facing experience with strong service recovery and stakeholder management skills.
• Working knowledge of security operations, incident management, and post order development.
• Familiarity with state security guard licensing requirements and training standards.
• Comfortable with scheduling systems such as WinTeam and MS Office; data-driven decision-making.
• Strong written and verbal communication; able to create concise reports and SOPs.

Responsibilities

• Manage client relationships and satisfaction; own client success and relationship management.
• Lead site leadership and officer teams; ensure post orders are executed and updated.
• Translate the SOW into daily execution; maintain post orders and SOPs.
• Proactively resolve service issues and escalations; develop corrective action plans and follow-through.
• Own scheduling, staffing levels, and overtime control; partner with Recruiting on pipeline health.
• Conduct site inspections, audits, and drills; ensure adherence to licensing and training.
• Hire, onboard, coach, and develop Supervisors/Officers; conduct regular performance huddles.
• Foster safety, professionalism, and continuous improvement; enforce policies and standards.

Skills

Leadership experience

Client-facing

Security operations

Licensing knowledge

Scheduling software

Communication skills

Education

High school diploma or GED

Job description

Prosegur Security USA, Inc. in Downtown Seattle is seeking an Account Manager for Security Operations to oversee a 24/7 client site.

You will lead the client relationship, contract delivery, and team performance, ensuring post orders are followed and KPI targets for safety and service quality are met. You will manage scheduling, staffing, and overtime, working with Recruiting on pipeline health, site inspections, and documentation.