Security Account Lead - 24/7 Client Site

Prosegur; Seattle (WA); On-site; USD 77,000 - 104,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Job summary

Prosegur is seeking a Senior Account Manager at a client-site in Seattle to own account satisfaction, contract delivery, and team performance. You will lead site leadership and officer teams, ensure post orders are executed, and drive KPI results including safety and service quality.

Responsibilities include managing scheduling and overtime, client check-ins, and incident response. The role demands strong leadership, operations discipline, and a compliance mindset in a fast-paced security

Qualifications

• 3–5+ years of progressive leadership in contract security, facilities, hospitality, or related operations (account/site management preferred).
• Proven client-facing experience with strong service recovery and stakeholder management skills.
• Working knowledge of security operations, incident management, and post order development.
• Familiarity with state security guard licensing requirements and training standards.
• Comfortable with scheduling systems such as WinTeam and MS Office; data-driven decision-making.
• Strong written and verbal communication; able to create concise reports and SOPs.

Responsibilities

• Client Success & Relationship Management
• Serve as the primary point of contact; run weekly/biweekly client check-ins and QBRs.
• Translate the Statement of Work (SOW) into daily execution; maintain current post orders and SOPs.
• Proactively resolve service issues and escalations; develop corrective action plans and follow-through.
• Own scheduling, staffing levels, and overtime control; partner with Recruiting on pipeline health.
• Conduct site inspections, audits, and drills; ensure adherence to SOW, licensing, and training.
• Hire, onboard, coach, and develop Supervisors/Officers; conduct regular performance huddles.
• Enforce policies and standards consistently; recognize and reward strong performance.
• Foster a culture of safety, professionalism, and continuous improvement.
• Ensure compliance with client requirements, state/local licensing, and company policy.
• Lead incident response and reporting (near misses, injuries, property damage, workplace violence).
• Partner with the GM/HR on investigations, accommodations, and documentation best practices.

Skills

Client relationship management

Team leadership

Operations scheduling

KPI tracking

Incident response

Education

High school diploma or GED

Tools

WinTeam

MS Office

Job description

Prosegur is seeking a Senior Account Manager at a client-site in Seattle to own account satisfaction, contract delivery, and team performance. You will lead site leadership and officer teams, ensure post orders are executed, and drive KPI results including safety and service quality.

Responsibilities include managing scheduling and overtime, client check-ins, and incident response. The role demands strong leadership, operations discipline, and a compliance mindset in a fast-paced security