Account Manager - Security

Prosegur Security USA, Inc; Ontario (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Prosegur Security USA, Inc. in California seeks an Account Manager to own client satisfaction, contract delivery, and team performance for assigned accounts. You will lead site leadership and officer teams, ensure post orders are executed flawlessly, manage scheduling and overtime, and drive KPI results (safety, service quality, and attrition).

Please note: This position is not eligible for remote work. Employees must work onsite Monday through Friday from 8:00 a.m. to 5:00 p.m.

Qualifications

• High school diploma or GED required; CPR certification required.
• Must hold/obtain state/local security licenses and permits.
• Strong client relationship and service recovery skills; security ops knowledge.

Responsibilities

• Own client relationship management and weekly client check-ins.
• Translate SOW into daily execution; maintain post orders and SOPs.
• Proactively resolve issues; develop corrective action plans.
• Own scheduling, staffing, and overtime; partner with Recruiting on pipeline.
• Lead site inspections, audits, and drills; ensure licensing and training.

Skills

Client relationship management

Team leadership

Scheduling & staffing

KPIs & safety focus

Compliance & licensing

Education

High school diploma or GED

CPR certification

State/local security licenses/permits

Tools

WinTeam

MS Office

Job description

Job overview

The AccountManagerownsclient satisfaction, contract delivery, and team performance for assigned accounts.You'lllead site leadership and officer teams, ensure post orders are executed flawlessly, manage scheduling and overtime, and drive KPI results (safety, service quality,andattrition). This role blendspeopleleadership, client relationship management, and disciplined operations.

Please note: This position is not eligible for remote work. Employees must work onsite Monday through Friday from 8:00 a.m. to 5:00 p.m.

Responsibilities and Duties

• Client Success & Relationship Management
• Serve as the primary point of contact; run weekly/biweekly client check-ins and QBRs.
• Translate the Statement of Work (SOW) into daily execution;maintaincurrent post orders and SOPs.
• Proactively resolve service issues and escalations; develop corrective action plans and follow-through.
• Operational Excellence
• Own scheduling, staffing levels, and overtime control; partner with Recruiting on pipeline health.
• Conduct site inspections, audits, and drills; ensure adherence to SOW, licensing, and training.
• Maintainaccuratesite documentation (site books, post orders, emergency procedures, equipment logs).
• Team Leadership
• Hire, onboard, coach, and develop Supervisors/Officers; conduct regular performance huddles.
• Enforce policies and standards consistently; recognize and rewardstrong performance.
• Foster a culture of safety, professionalism, and continuous improvement.
• Compliance & Risk
• Ensure compliance with client requirements, state/local licensing, and company policy.
• Lead incident response and reporting (near misses, injuries, property damage, workplace violence).
• Partner withthe GM/HR on investigations, accommodations, anddocumentationbest practices.

Qualifications

• 3-5+ years of progressive leadership in contract security, facilities, hospitality, or related operations (account/site management preferred).
• Proven client-facing experience with strong service recovery and stakeholder management skills.
• Working knowledge of security operations, incident management, and post order development.
• Familiarity with state security guard licensing requirements and training standards.
• Comfortable with scheduling systemssuch asWinteamand MS Office; data-driven decision-making.
• Strong written and verbal communication; able to create concise reports and SOPs.

Physical/Environmental Requirements

• Ability to walk/stand for extended periods during site tours/inspections; occasionallifting upto 25 lbs.
• Work may include indoor/outdoor environments and variable weather; occasional evenings/weekends for emergencies or client needs.

Education & Licensing

• High school diploma or GEDrequired;
• Must hold/obtain andmaintainany required state/local security licenses and permits for assigned sites.
• A current CPR certification is required; candidates who are not currently certified must successfully obtain certification prior to their first day of training.
• Valid driver's license and acceptable driving record (if role requires driving between sites).

CA PPO 120931#WER123