Account Manager - Full Time

Prosegur; Seattle (WA); On-site; USD 77,000 - 104,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Job summary

Prosegur in Seattle is seeking an Account Manager – Security Operations (24/7 Client Site) to lead client satisfaction, contract delivery, and site performance. You’ll guide site leadership, ensure post orders are followed, manage scheduling, and drive KPI results for safety and service quality.

This role demands 3–5+ years of leadership in security or related ops, strong client-facing skills, and proficiency with scheduling systems like WinTeam and MS Office.

Qualifications

• 3–5+ years of progressive leadership in contract security, facilities, hospitality, or related operations.
• Proven client-facing experience with strong service recovery and stakeholder management skills.
• Working knowledge of security operations, incident management, and post order development.
• Familiarity with state security guard licensing requirements and training standards.
• Comfortable with scheduling systems such as WinTeam and MS Office; data-driven decision-making.
• Strong written and verbal communication; able to create concise reports and SOPs.

Responsibilities

• Client Success & Relationship Management
• Run weekly/biweekly client check-ins and QBRs
• Translate SOW into daily execution; maintain post orders and SOPs
• Proactively resolve service issues and escalations; develop corrective action plans
• Own scheduling, staffing levels, and overtime control; partner with Recruiting

Skills

Client relationship

Leadership

Scheduling

Incident management

Data-driven decisions

Education

High school diploma or GED

Tools

WinTeam Scheduling

MS Office

Job description

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As the 3rd largestsecurity services provider, our 175k+ team members in 36 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security' solutions for Prospects.

Job Skills / Requirements

Account Manager – Security Operations (24/7 Client Site)

Location: Downtown Seattle, WA Schedule: Monday–Friday, 8:00 AM–5:00 PM with after-hours, weekend, and emergency availability as requiredCompensation: $90,000 annually

Job Overview

The AccountManagerownsclient satisfaction, contract delivery, and team performance for assigned accounts.You’lllead site leadership and officer teams, ensure post orders are executed flawlessly, manage scheduling and overtime, and drive KPI results (safety, service quality,andattrition). This role blendspeopleleadership, client relationship management, and disciplined operations.

Responsibilities and Duties

• Client Success & Relationship Management
• Serve as the primary point of contact; run weekly/biweekly client check-ins and QBRs.
• Translate the Statement of Work (SOW) into daily execution;maintaincurrent post orders and SOPs.
• Proactively resolve service issues and escalations; develop corrective action plans and follow-through.
• Operational Excellence
• Own scheduling, staffing levels, and overtime control; partner with Recruiting on pipeline health.
• Conduct site inspections, audits, and drills; ensure adherence to SOW, licensing, and training.
• Hire, onboard, coach, and develop Supervisors/Officers; conduct regular performance huddles.
• Enforce policies and standards consistently; recognize and rewardstrong performance.
• Foster a culture of safety, professionalism, and continuous improvement.
• Compliance & Risk
• Ensure compliance with client requirements, state/local licensing, and company policy.
• Lead incident response and reporting (near misses, injuries, property damage, workplace violence).
• Partner withthe GM/HR on investigations, accommodations, anddocumentationbest practices.

Qualifications

• 3–5+ years of progressive leadership in contract security, facilities, hospitality, or related operations (account/site management preferred).
• Proven client-facing experience with strong service recovery and stakeholder management skills.
• Working knowledge of security operations, incident management, and post order development.
• Familiarity with state security guard licensing requirements and training standards.
• Comfortable with scheduling systemssuch asWinteamand MS Office; data-driven decision-making.
• Strong written and verbal communication; able to create concise reports and SOPs.
• Client Focused • Ownership & Follow-Through • Situational Leadership
• Operational Discipline • Risk & Compliance Mindset • Financial Acumen
• Ability to walk/stand for extended periods during site tours/inspections; occasionallifting upto 25 lbs.
• Work may include indoor/outdoor environments and variable weather; occasional evenings/weekends for emergencies or client needs.

Education & Licensing

• High school diploma or GEDrequired;
• Must hold/obtain andmaintainany required state/local security licenses and permits for assigned sites.
• Valid driver’s license and acceptable driving record (if role requires driving between sites).

EEO Statement:

Proseguris an equal opportunity employer and values diversity and inclu

Additional Information / Benefits

At Prosegur, we believe in supporting our employees both at work and beyond. We offer a competitive benefits package designed to support your health, well-being, and future. Benefits may vary based on position, location, and eligibility, with additional details provided throughout the hiring process.

Prosegur is an equal opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.

• Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance