ACCOUNT MANAGER- SECURITY

City Safe Partners Security; New York (NY); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Job summary

City Safe Partners Security in New York seeks an Account Manager - Security to supervise day-to-day security operations at client sites and serve as the primary liaison between the client and our team.

You will manage security officers and supervisors, assist with hiring, scheduling, and training, and ensure high-quality services while meeting contractual goals. Strong customer service and 2–3+ years of supervisory experience are required, with on-call availability as needed.

Qualifications

• 2–3+ years of security supervisory experience required.
• Strong customer service and employee relations skills.
• Proficiency with scheduling/payroll systems and related software.
• Willingness to be on-call and respond to incidents 24/7.

Responsibilities

• Supervise day-to-day security operations at assigned client site.
• Manage a team of security officers and supervisors, including hiring, scheduling and training.
• Ensure high-quality services to protect people and property.
• Build strong client relationships and provide responsive communication.
• Coordinate reporting, contract compliance, and client issues.
• Handle escalated security issues and assist with emergency responses.

Skills

Security supervision

Team management

Customer relations

Scheduling/payroll systems

On-call readiness

Education

GED

High School Diploma

English literacy

Tools

Win Team

Job description

ACCOUNT MANAGER- SECURITY(Security Department)

ASecurity Account Manageroversees security operations at one or more client sites, serving as the primary link between the security company and the client. Core responsibilities typically include:

Job Skills/Requirements

Essential Functions

• Supervise the day-to-day security operations of an assigned client site.
• Manage a team of security officers, site and/or shift supervisors, including hiring/selection, scheduling, payroll, training, coaching, development and support.
• Ensure the client site receives high-quality security services to protect people and property.
• Build, improve and maintain effective relationships with both clients and employees.
• Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service.
• The employee might not be required to perform all functions listed. Additional duties may be assigned, and the functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately; functions may be modified according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are heldaccountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
• In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures
• Additional Responsibilities
• Ensure all required reporting and contract compliance requirements are met.
• Assure regular communication of issues or programs with clients.
• Handle any escalated security issues or emergency situations appropriately.
• Other management responsibilities as determined by leadership.
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates.
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.)
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
• Ensure communication of policies, company announcements, and job openings through a consistently updated READ file at each site.
• Meet all contractual scheduled hours with a minimum of unbilled overtime.
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet City Safe training standards.
• Develop/maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff.
• Manage uniforms, equipment, supplies and vehicles utilized at theaccount(s), maintaining appropriate inventories and maintenance checklists.
• Take a proactive role in communicating with the client and meeting their needs; meet with them regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction.
• Licensing requirements are subject to state and/or local laws and regulations and may be required before employment.
• Capably utilize Win Team for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary, and Training Detail reports) that require interpretation and action for effective business management.
• Be available 24/7 for emergency calls, notifications, and incident response
• Coordinate with local authorities and emergency services when needed
• Key qualificationsgenerally include 2–3+ years of security supervisory experience required, strong customer service and employee relations skills, proficiency with scheduling/payroll systems, and the flexibility to respond on-call around the clock

Education Requirements (All)

GED
High School Diploma
Ability to read and write in English

Additional Information / Benefits

Benefits: Medical Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the DIRECTOR OF OPERATIONS