Sportsbook Ticket Writer – Retail Bet Expert

Caesars Entertainment; Las Vegas (NV); On-site; USD 42,000 - 60,000; Full time

Job summary

Caesars Entertainment is seeking a Sportsbook Ticket Writer for a full-time, on-site role at Planet Hollywood Las Vegas. You will be the face of our retail sportsbook, delivering exceptional customer service to regulars and first-time bettors, guiding wagers and ensuring responsible gaming.

You will adhere to company policies and gaming regulations, engage customers about betting options, resolve disputes with supervisors when needed, and work closely with teammates and leadership to maintain

Qualifications

• Top-tier customer service to encourage repeat visits.
• Adherence to company policies and gaming control board rules.
• Familiarity with betting options and ability to discuss them with customers.
• Resolve disputes and escalate to supervisor when needed.
• Positive team member, collaborate with leadership and colleagues.
• Complete required paperwork per policy and gaming standards.

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly.
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board.
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options.
• Work to resolve customer disputes/complaints and escalate to direct supervisor when needed.
• Be a positive team member and work collaboratively with other team members and your leadership team.
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards

Skills

Customer service

Regulatory compliance

Betting options knowledge

Dispute resolution

Team collaboration

Documentation

Job description

Caesars Entertainment is seeking a Sportsbook Ticket Writer for a full-time, on-site role at Planet Hollywood Las Vegas. You will be the face of our retail sportsbook, delivering exceptional customer service to regulars and first-time bettors, guiding wagers and ensuring responsible gaming.

You will adhere to company policies and gaming regulations, engage customers about betting options, resolve disputes with supervisors when needed, and work closely with teammates and leadership to maintain