On-site Retail Sportsbook Ticket Writer

Caesars Entertainment; Nevada (IA); Hybrid; USD 30,000 - 38,000; Full time

Job summary

Caesars Entertainment’s sports betting operation at Cactus Pete’s in Jackpot, NV is seeking a Sportsbook Ticket Writer for full-time on-site work. You will be the face of our retail sportsbook, delivering high level customer service to regulars and new bettors, guiding them through betting options and ensuring responsible wagering.

As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their

Qualifications

• Provide a top-tier level of customer service.
• Adhere to all company policies and gaming regulations.
• Familiarize yourself with betting options and discuss them with customers.

Responsibilities

• Provide a top-tier level of customer service that encourages customers to come back.
• Avoid penalties by following company rules and gaming control board regulations.
• Learn betting options and discuss with customers to inform their wagers.
• Resolve customer disputes and escalate to supervisor when needed.
• Collaborate with teammates and leadership to deliver excellent service.
• Complete all required paperwork and documentation per policy and standards.
• Perform other duties as assigned.

Skills

Customer service

Communication

Team player

Job description

Caesars Entertainment’s sports betting operation at Cactus Pete’s in Jackpot, NV is seeking a Sportsbook Ticket Writer for full-time on-site work. You will be the face of our retail sportsbook, delivering high level customer service to regulars and new bettors, guiding them through betting options and ensuring responsible wagering.

As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their