Sportsbook Guest Advisor & Bets Expert

Caesars Sportsbook & Casino; New Orleans (LA); On-site; USD 20,664 - 30,307; Full time

Job summary

Caesars Sportsbook & Casino is seeking a Retail Ticket Writer to deliver exceptional customer service in our sports book, assist with betting options, and maintain compliance with Gaming Control Board standards. The role emphasizes accuracy, communication, and teamwork in a fast-paced retail environment.

You will handle transactions, answer questions, and help ensure a welcoming experience for regulars and new bettors alike, while supporting a friendly, compliant team at our casino retail

Qualifications

• Basic computer knowledge (Email, MS Excel, internet).
• Minimum 1 year cash handling experience.
• H.S. Diploma, GED, or equivalent preferred.
• 21+ years of age or older.
• Pass drug screen and background check.
• Able to obtain gaming license as required.
• Strong customer service.
• Flexible schedule incl. nights, weekends, holidays.
• Professional appearance.
• Strong written and verbal communication.
• Ability to do simple math.
• Understand and adhere to compliance requirements.

Responsibilities

• Provide top tier customer service to drive repeat visits.
• Adhere to all company and Gaming Control Board rules.
• Discuss betting options with customers.
• Resolve disputes and escalate when needed.
• Collaborate with team and leadership.
• Complete required paperwork per policy and standards.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Communication skills

Mathematics

Compliance

Professional appearance

Education

HS Diploma or GED

Tools

MS Excel

Job description

Caesars Sportsbook & Casino is seeking a Retail Ticket Writer to deliver exceptional customer service in our sports book, assist with betting options, and maintain compliance with Gaming Control Board standards. The role emphasizes accuracy, communication, and teamwork in a fast-paced retail environment.

You will handle transactions, answer questions, and help ensure a welcoming experience for regulars and new bettors alike, while supporting a friendly, compliant team at our casino retail