Retail Sportsbook Ticket Writer — On-Site Expert

Caesars Entertainment; Laughlin (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Caesars Entertainment in Laughlin, NV is seeking a Sportsbook Ticket Writer for our Edgewater property. You will greet guests, explain wagers, and ensure compliant, friendly service in a fast-paced retail sportsbook.

Reporting to the Sportsbook Manager, you will handle betting options, resolve disputes, and collaborate with team to uphold gaming regulations while delivering exceptional guest experiences.

Qualifications

• Provide top-tier customer service to both regulars and first-time bettors.
• Adhere to all company and gaming control board rules and regulations.
• Be familiar with betting options and engage customers in conversations about them.
• Resolve customer disputes and escalate to supervisor when needed.

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those optionsWork to resolve customer disputes/complaints and escape to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy

Skills

Customer service

Regulatory compliance

Communication

Team collaboration

Job description

Caesars Entertainment in Laughlin, NV is seeking a Sportsbook Ticket Writer for our Edgewater property. You will greet guests, explain wagers, and ensure compliant, friendly service in a fast-paced retail sportsbook.

Reporting to the Sportsbook Manager, you will handle betting options, resolve disputes, and collaborate with team to uphold gaming regulations while delivering exceptional guest experiences.