Sportsbook Ticket Writer - Expert Bets & Customer Service

Caesars Entertainment; New Orleans (LA); On-site; USD 18,000 - 28,000; Full time

Job summary

Caesars Entertainment in New Orleans, LA, on-site, seeks a Sportsbook Ticket Writer to deliver exceptional customer service and expert guidance on sports betting options. You will ensure smooth operations, handle cash, and uphold gaming regulations in a fast-paced retail environment.

The role requires strong communication, basic computer skills, and the ability to work a flexible schedule including nights, weekends, and some holidays.

Qualifications

• Minimum 1 year of cash handling experience.
• High school diploma or GED required.
• 21+ years of age or older.
• Able to obtain a gaming license as required.
• Proficient with basic computer tasks (email, internet, spreadsheets).
• Flexible schedule: nights, weekends, and some holidays.
• Able to stand for extended periods and lift 25 lbs.

Responsibilities

• Provide top-tier customer service to encourage repeat visits.
• Adhere to all rules and regulations from the company and gaming board.
• Be familiar with betting options and discuss them with customers.
• Work to resolve disputes and escalate to supervisor when needed.
• Be a positive team member and collaborate with leadership.
• Ensure necessary paperwork/documentation is completed per policy.
• Other duties as assigned.

Skills

Cash handling

Customer service

Strong communication

Basic computer skills

Attention to detail

Education

High School Diploma or GED

Tools

MS Excel

Job description

Caesars Entertainment in New Orleans, LA, on-site, seeks a Sportsbook Ticket Writer to deliver exceptional customer service and expert guidance on sports betting options. You will ensure smooth operations, handle cash, and uphold gaming regulations in a fast-paced retail environment.

The role requires strong communication, basic computer skills, and the ability to work a flexible schedule including nights, weekends, and some holidays.