On-Site Sportsbook Ticket Writer – Customer Champion

Caesars Entertainment; Las Vegas (NV); Hybrid; USD 40,000 - 64,000; Full time

Job summary

Caesars Entertainment’s Venetian sportsbook is seeking a Sportsbook Ticket Writer to join our on-site Las Vegas team. You will deliver high-level customer service, explain betting options, and help customers place wagers responsibly.

You will resolve disputes and ensure compliance with gaming regulations while working with a collaborative team to maintain smooth operations. Strong communication, a friendly demeanor, and the ability to learn our wagering menu quickly are essential.

Qualifications

• Customer service experience in a fast-paced retail or hospitality setting.
• Ability to explain betting options and wagering processes clearly.
• Willingness to comply with gaming regulations and company policies.

Responsibilities

• Provide top-tier customer service to both regulars and new bettors.
• Explain betting options and assist with placing wagers.
• Resolve disputes and escalate to supervisor when needed.
• Ensure documentation and paperwork comply with company policy.

Skills

Customer service

Regulatory compliance

Sports betting

Conflict resolution

Team collaboration

Job description

Caesars Entertainment’s Venetian sportsbook is seeking a Sportsbook Ticket Writer to join our on-site Las Vegas team. You will deliver high-level customer service, explain betting options, and help customers place wagers responsibly.

You will resolve disputes and ensure compliance with gaming regulations while working with a collaborative team to maintain smooth operations. Strong communication, a friendly demeanor, and the ability to learn our wagering menu quickly are essential.