Sportsbook Ticket Writer & Guest Experience Associate

Caesars Entertainment; Columbus (OH); Vor Ort; USD 34.000 - 46.000; Vollzeit

Zusammenfassung

Caesars Sportsbook in Columbus, OH is looking for a Ticket Writer to provide outstanding customer service at our retail sportsbook. You will guide guests through betting options, answer questions, and ensure compliance with Title 31 and gaming regulations.

Reporting to the District Manager, you will manage cash transactions, assist new customers with bets, and maintain a welcoming environment while upholding Caesars’ standards of service and integrity.

Qualifikationen

• Must have 21 years of age or older.
• Must have 1+ years of cash handling experience.
• Must successfully pass a drug screen and background check and obtain a gaming license.
• Strong customer service skills and professional presentation.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to perform simple math and maintain accuracy in transactions.
• Adherence to all compliance requirements for the company and Ohio Casino Control Commission.

Aufgaben

• Provide a high level of customer service to patrons entering sportsbooks.
• Adhere to all rules and regulations set forth by the company and the Nevada Gaming Control Board.
• Answer customer questions to assist informed wagering decisions.
• De-escalate disputes and escalate to supervisor when needed.
• Promote and communicate the menu of sports betting options to customers.
• Represent Caesars with professionalism and high standards.
• Ensure Title 31 paperwork/documentation is completed per policy and gaming board standards.
• Perform other duties as assigned.

Kenntnisse

Customer service

Communication

Math skills

Computer literacy

Attention to detail

Ausbildung

High school diploma or GED

Tools

MS Excel

Email

Internet

Jobbeschreibung

Caesars Sportsbook in Columbus, OH is looking for a Ticket Writer to provide outstanding customer service at our retail sportsbook. You will guide guests through betting options, answer questions, and ensure compliance with Title 31 and gaming regulations.

Reporting to the District Manager, you will manage cash transactions, assist new customers with bets, and maintain a welcoming environment while upholding Caesars’ standards of service and integrity.