Sportsbook Support & Admin Specialist

Caesars Sportsbook & Casino; Las Vegas (NV); On-site; USD 40,000 - 52,000; Full time

Job summary

Caesars Sportsbook & Casino is seeking a Customer Support Administrator for our Las Vegas, NV team. You will assist sportsbook employees, process customer account requests, support betting kiosk operations, and provide administrative support to management.

This role offers exposure to a leading sports betting brand and an opportunity to contribute to an exceptional customer experience in a fast-paced retail environment.

Qualifications

• 1+ years customer support experience.
• Must be able to type at least 35 words per minute.
• Ability to multi-task in a fast-paced environment.
• Work varied shifts, including nights, weekends and holidays.
• Must be able to work independently with minimal supervision.
• Strong interpersonal communication skills.
• Good problem-solving abilities.
• Ability to handle a diverse range of activities and effectively prioritize responsibilities.

Responsibilities

• Process Player Rewards Accounts and approvals for new mobile betting app.
• Update customer accounts and generate win/loss statements.
• Research lost ticket claims and process contest applications.
• Send replacement rewards cards and apply promotional rewards to accounts.
• Monitor self-betting kiosks for underage or banned patrons and coordinate with maintenance when needed.
• Process admin support emails promptly and organize documents for scanning.

Skills

Customer support

Typing 35 wpm

Multi-tasking

Shift work (nights, weekends, holidays

Independent work

Interpersonal communication

Problem solving

Prioritization

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Caesars Sportsbook & Casino is seeking a Customer Support Administrator for our Las Vegas, NV team. You will assist sportsbook employees, process customer account requests, support betting kiosk operations, and provide administrative support to management.

This role offers exposure to a leading sports betting brand and an opportunity to contribute to an exceptional customer experience in a fast-paced retail environment.