Sportsbook Experience Specialist

Caesars Sportsbook & Casino; Las Vegas (NV); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Caesars Sportsbook & Casino seeks a customer service focused team member for its retail sportsbook operations. You will greet players, explain wagering options, and ensure compliance with gaming rules while maintaining a welcoming atmosphere.

You'll engage with regulars and novices, handle inquiries, resolve disputes, and work closely with supervisors to ensure a smooth operation. This role requires standing for extended periods and a professional, courteous demeanor.

Formación

• Provide a top tier level of customer service that encourages customers to come back repeatedly.
• Adhere to all rules and regulations set forth by the company and gaming control board.
• Become familiar with betting options and discuss them with customers.

Responsabilidades

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and elevate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming control board standards

Conocimientos

Customer service

Communication

Descripción del empleo

Caesars Sportsbook & Casino seeks a customer service focused team member for its retail sportsbook operations. You will greet players, explain wagering options, and ensure compliance with gaming rules while maintaining a welcoming atmosphere.

You'll engage with regulars and novices, handle inquiries, resolve disputes, and work closely with supervisors to ensure a smooth operation. This role requires standing for extended periods and a professional, courteous demeanor.