Retail Sportsbook Experience Specialist

Caesars Entertainment Corp; Las Vegas (NV); Presencial; USD 40.000 - 56.000; Jornada completa

Descripción de la vacante

Caesars Digital in Las Vegas is seeking a friendly, customer-focused Retail Sportsbook Associate to greet regulars and novice bettors, explain betting options, and guide guests toward responsible wagering with clear, helpful answers.

You will work with teammates and supervisors to process transactions, resolve disputes, stay compliant with company policies and gaming regulations, and maintain a welcoming retail floor.

Formación

• Top-tier customer service to encourage repeat visits.
• Adhere to company rules and gaming control board regulations.
• Familiar with betting options and able to discuss options with customers.
• Resolve customer disputes and escalate when needed.
• Collaborate with team and leadership to deliver service.
• Accurately complete paperwork and documentation per policy.

Responsabilidades

• Provide top-tier customer service to encourage repeat visits.
• Adhere to all company and gaming control board regulations.
• Familiarize yourself with betting options and discuss them with customers.
• Resolve disputes and escalate to supervisor when needed.
• Be a positive team member and collaborate with staff and leadership.
• Ensure all necessary paperwork and documentation is completed as required.

Conocimientos

Customer service

Regulatory compliance

Engaging customers

Dispute resolution

Teamwork

Documentation

Descripción del empleo

Caesars Digital in Las Vegas is seeking a friendly, customer-focused Retail Sportsbook Associate to greet regulars and novice bettors, explain betting options, and guide guests toward responsible wagering with clear, helpful answers.

You will work with teammates and supervisors to process transactions, resolve disputes, stay compliant with company policies and gaming regulations, and maintain a welcoming retail floor.