Retail Sportsbook Associate – Expert Bettor Support

Caesars Entertainment; Jackpot (NV); On-site; USD 42,000 - 60,000; Full time

Job summary

Caesars Entertainment operates the jackpot sportsbook by the Cactus Pete's venue. This on-site role focuses on welcoming regulars and new bettors, advising on betting options, and driving responsible play while maintaining regulatory compliance.

You will handle customer questions, resolve issues, and collaborate with teammates to ensure smooth, compliant service in a fast-paced retail sportsbook environment.

Qualifications

• Provide top-tier customer service to regulars and novices.
• Adhere to company and gaming regulations and controls.
• Familiar with betting options and discuss them with customers.
• Resolve disputes and escalate to supervisor when needed.
• Complete paperwork per policy and standards.

Responsibilities

• Deliver exceptional customer service to bettors and guests.
• Educate customers on available betting options and promotions.
• Handle disputes professionally and escalate when required.
• Work collaboratively with team and leadership to ensure smooth operations.
• Ensure all required documentation is completed accurately.

Skills

Customer service

Regulatory compliance

Sports betting knowledge

Communication

Teamwork

Job description

Caesars Entertainment operates the jackpot sportsbook by the Cactus Pete's venue. This on-site role focuses on welcoming regulars and new bettors, advising on betting options, and driving responsible play while maintaining regulatory compliance.

You will handle customer questions, resolve issues, and collaborate with teammates to ensure smooth, compliant service in a fast-paced retail sportsbook environment.